Flow Collision Center of Charlottesville
In operation 66 years, 6 years at this location.
At FLOW Collision of Charlottesville, we specialize in servicing Audi, Volkswagen, and Mazda, but repair all major brands in the Charlottesville area. We work directly with a large number of insurance companies and can handle your claim from drop off to pick up. We have a crew of certified technicians and have the specialized equipment for all the new high tech vehicles including aluminum repair and panel replacement.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
There is a raised area on the side panel adjacent to the bumper. Appears to be excess paint and body filler.
My Experience - 5.0/5.0 -
Everything went very smoothly and I am very satisfied with the work done.
My Experience - 5.0/5.0 -
Thanks for painting the Mustang's hood!
My Experience - 5.0/5.0 -
Jason was very knowledgeable and a pleasure to work with, the repair looks perfect. Only improvement suggestion is to be more proactive on updates. Would highly recommend Flow Collision.
Likely to Recommend - 1.5/5.0 -
Why would I go to a dealership that screws customers over or muchless tell people my friends to take their vehicles to flow Toyota. Is this yumasky dealership all over again.
Repair Quality - 0.5/5.0 -
Flow has a local tv commercial very says customer is right. If not satisfied it would be care for. We'll, false advertisement is illegal for one. Which very I'm very unsatisfied with the body work done to my truck. I allow my insurance to use flow Toyota to fix my truck because of the tv advertisement. Is this how flow does business. Should I take legal action base on the advertisement of satisfaction guaranteed. Specially when is a Toyota dealership which could handle my Toyota truck with no problems. Hope my truck gets fix correctly when I bring it back asap.
Customer Service - 4.0/5.0 -
Talk is easy the job well different story.
Ready on Time?
Yes
My Experience - 0.0/5.0 -
The first part of the problem was Audi as the company did not have the right parts available in the United States anywhere so I had to wait almost 6 weeks for the part to come from Germany. Secondly, when the part came in, it still took another I guess it was about five days before it was actually installed and then when I was told that the car was gonna be ready at a certain time I almost left the house to come pick it up, but called and found out no indeed it was not ready so and then when I actually picked up the car and drove it and signed all the papers and everything was done and it was happy finally six weeks later I’m driving away. My warning light comes on in the same platform or similar problem. A part of the problem that needed to be fixed once again and now I left the car here for another several days until the part comes in and they get around fixing it. I can’t tell you how poorly this whole situation has been handled from the company on down.very disappointing.
My Experience - 5.0/5.0 -
Opportunity for improvement on communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The work was outstanding. The estimate about how long the repair would take was off by 1 week. When I was called and told that the car was ready I came to pick it up and had to wait for almost an hour as it was still in the shop
Customer Service - 5.0/5.0 -
Jason was outstanding
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
The work in general was good once again a great match on the paint. The problem is the big gap on the driver side between the fender and the bumper. I will be bringing the car by to show you I shouldn’t be able to see the little clip marks where the bumper should be attached better.
Customer Service - 5.0/5.0 -
Customer service was great as usual. Jason is a good guy and he tries to help out every way he can. I’m just not happy with the gap. The body guy shouldn’t be happy about it either.
My Experience - 0.0/5.0 -
Not sure - I have a warning light come on occasionally - I need to check it out - may be back for a warranty repair.
My Experience - 5.0/5.0 -
The service was impeccable start to finish, fast, friendly, extremely good service, I seriously was incredibly impressed with the process and people. Stephanie was wonderful and kept me in the loop and helped me with every question.
My Experience - 0.0/5.0 -
The amount of time that it took to get the part, have the work done and get my car back was over 2 weeks. The work to be done was only to take 3 days. Understanding that there were weather delays, I should have been given other options i.e. a loaner car, getting my car back and rescheduling the appointment etc. Thank you
My Experience - 5.0/5.0 -
Great service from JASON!
My Experience - 0.0/5.0 -
We were told to drop the car off on a day they were not open. I consistently had to reach out to the team (they did not reach out to me) for status updates over the 3 weeks the car was in the shop. The car was returned with a still broken reflector in the rear.