Flow Collision Center of Charlottesville
In operation 66 years, 6 years at this location.
At FLOW Collision of Charlottesville, we specialize in servicing Audi, Volkswagen, and Mazda, but repair all major brands in the Charlottesville area. We work directly with a large number of insurance companies and can handle your claim from drop off to pick up. We have a crew of certified technicians and have the specialized equipment for all the new high tech vehicles including aluminum repair and panel replacement.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Jason was very responsive when I asked for updates.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great work. I do wish there were a little more communication and updates during the process
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Not even a month after the repair and the wheel well has come loose and gotten chewed up from improper installation. Not at all what I expected in terms of quality.
Customer Service - 2.5/5.0 -
The representative was cordial.
Returned Clean
My Experience - 5.0/5.0 -
Jason was accessible and made the entire repair experience professional. He was helpful every step of the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
The hood is not straight and the mis-alignment line is noticeable. The repair also took many months and that was really hard to navigate not having a car that long.
Customer Service - 2.0/5.0 -
I think over time they realized the mistakes they had continued to make - but it felt like they were overwhelmed understaffed
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
Communication with vehicle owners needs to improve during the repair process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very courteous, professional and excellent workmanship. Jennifer Eubanks was awesome and did a great job helping us through the process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0 -
Took way too long to fix my car. But customer service was great.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service manager was very professional , knowledgeable and customer focused.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Not the best at communicating that there was a delay in the process. You should try to update your customers if there is going to be a delay.
Customer Service - 3.0/5.0 -
For same reason. Lack of communication.
Returned Clean
My Experience - 0.0/5.0 -
Although the estimate indicated the work would take 12 days, Flow had my car 6 weeks. Despite my ongoing calls regarding the work, no excuse was ever given until I picked up my car yesterday. The insurance company was blamed. I’ll NOT do business with Flow Collision ever again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Communication was not as frequent or timely as I prefer yet I know people are busy.
Returned Clean
My Experience - 5.0/5.0 -
Excellent interaction, service and repair. Jason in Flow Collusion and Danielle at Flow Mazda were outstanding in dealing with us and our needs as we dealt with a "fender bender" late afternoon before Thanksgiving Day. We give Flow 5 stars! Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The only issue I had was after I dropped my car off. I received a phone call to say it would take a week for the parts to come in, which met my car had to sit there for a week and I had to keep a rental car a week longer than I needed to, but other than that, I’m satisfied thank you
Customer Service - 5.0/5.0 -
My experience was very friendly and the people that I spoke with was amazing
Returned Clean
My Experience - 5.0/5.0 -
Jason is fantastic at his job. He kept me informed on a regular basis and explained things about the repair all along the way. The work seems to be done well. Very professional.
My Experience - 0.0/5.0 -
Had it for over 6 months after 4 try’s still wasn’t right, paint doesn’t match trash still in hood. Over spray on all windows sunroof and side mirrors and tire rim. Would not recommend to anyone
Likely to Recommend - 2.5/5.0 -
I am willing to give you another chance, but was overall less than pleased with the experience.
Repair Quality - 3.5/5.0 -
The vehicle was not fully repaired when returned to me. The vehicle also had leaf debris in the back seat…