Flow Collision Center of Charlottesville
In operation 66 years, 6 years at this location.
At FLOW Collision of Charlottesville, we specialize in servicing Audi, Volkswagen, and Mazda, but repair all major brands in the Charlottesville area. We work directly with a large number of insurance companies and can handle your claim from drop off to pick up. We have a crew of certified technicians and have the specialized equipment for all the new high tech vehicles including aluminum repair and panel replacement.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
My best friend dropped her car off for repair and it took weeks. It was minor repairs.
Repair Quality - 0.5/5.0 -
First, it cost me fifteen hundred dollars, over what insurance paid, for a rental because Flow kept my car for almost three months. I finally said I wanted my car back with the old lights. Which worked fine. Then when the lights finally came in I waited while they were installed. A day or so later I went shopping, started to drive home and realized my headlights weren’t working. I had to leave my car and have my friend come pick me up, with all my shopping, and take me home. I was quite upset. When I communicated with Flow the next day I was told the lights needed to be programed! So they sent me off in my car knowing my lights would not work? A 69 year old disabled woman stranded on the side of the road. No, my experience with Flow, after the sale, has been awful and potentially dangerous. My friend had a bad experience as well. Flow kept her car for weeks for a minor body repair.
Customer Service - 0.5/5.0 -
They sent me home without programming my lights and didn’t tell me my lights didn’t work. They put my in potential danger.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car is perfect. Thank you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
The actual repairs look good from what I can tell but the responsiveness to my phone calls were extremely SLOW or not at all!
Customer Service - 0.5/5.0 -
customer service was very slow in responding. Promised call backs that I never received
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Only worked directly with office staff, but car looked nice when we got it back too.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Dropped off my car July 11, 2024. Right side lower bumper damage from hitting a curb. Picked up my car September 4, 2024,when it was finally ready. I was told the car would be finished at the end of July. Lack of communication regarding the delay was unreal. I called 5 days in a row, left VM on Jennifer's VM, then told by Jennifer I never called or left any VM. Insane way to treat a paying Client. No text messages, no emails, and too few phone calls to advise me of the delay. I should have had my Mercedes sent to Richmond for repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Difficult to reach
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went smoothly
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
I was very satisfied with the work replacing the gate and repairing and painting the rear bumper. However, I also asked for a new/repainted front bumper and that was not completed.
Customer Service - 4.5/5.0 -
The shop's personnel were very helpful when I reached them but sometimes they were hard to reach
Returned Clean
My Experience - 5.0/5.0 -
My car looks great, the team did nice work. Jennifer was very helpful.
Likely to Recommend - 4.5/5.0 -
Work was great!
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0 -
Excellent job, but took much longer for the service than I expected!
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I was a victim of fraud. Please contact me for more details.
Customer Service - 0.5/5.0 -
What customer service?
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
There was zero communication the first 2-1/2 weeks my vehicle was there. Was supposed to take 8 days. Ended up taking nearly a month. I kept calling and emailing but got no response until I threatened legal action which. I was very angry, upset and disappointed. Did not want to say the things I said but could find no other way to get a response or action.