Flow Collision Center of Charlottesville
In operation 66 years, 6 years at this location.
At FLOW Collision of Charlottesville, we specialize in servicing Audi, Volkswagen, and Mazda, but repair all major brands in the Charlottesville area. We work directly with a large number of insurance companies and can handle your claim from drop off to pick up. We have a crew of certified technicians and have the specialized equipment for all the new high tech vehicles including aluminum repair and panel replacement.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
flow will not get any of my recommendations
Repair Quality - 2.5/5.0 -
Amanda, my advisor was great She kept me updated throughout the whole process. On the other hand after the repair team completed the repairs and my car got transferred over to their paint team that’s when things got messy I am highly disappointed consider my car is brand new and there should not be speckles of white paint throughout my dash board, on the outside of my car white paint on my black trim, and in the backseat there is speckles of white paint. Flow will no longer get any of my business. If you have a new car and would not recommend getting your repairs or paint done there.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I highly recommend FLOW COLLISION CENTER. Vehicle is always ready as promised, the staff is respectful and competent.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great staff and work.
Customer Service - 5.0/5.0 -
Friendly, helpful, and explains the process wlell.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job with the repair. Great communication through the whole process.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It took little bit more time to fix my car but other then that everything goes well
My Experience - 0.0/5.0 -
I am satisfied with the repair. However the experience of the customer service dealing with Jose was horrible. Amanda and Megan were great!
Likely to Recommend - 1.0/5.0 -
2/10 Based on my experience, I would not recommend this shop to friends or family. While some staff members were polite, the overall repair quality was poor after an extended timeframe, communication was inconsistent, and several issues remained unresolved or were discovered after pickup. The combination of delays, lack of clear updates, and unresolved repair defects makes it difficult for me to trust the quality of the work completed.
Repair Quality - 1.0/5.0 -
2/10 The repair process took nearly three months for damage involving a side mirror, driver-side door, and fender. Throughout the process, communication was inconsistent and I often had to call myself for updates or changing completion dates. There were repeated delays due to parts being ordered weeks apart after the vehicle had already been disassembled, including a delay caused by a side mirror being ordered without the actual mirror glass. Most disappointing is the quality of the completed repairs. The side mirror still does not function properly, as it only moves left and right but not up and down, which is a safety concern. The driver-side door handle also does not work correctly and frequently gets stuck, sometimes preventing the door from opening at all. In addition, the bumper/fender repair appears incomplete, as part of the bumper is now loose and hanging off. After having my vehicle for such an extended period of time, I expected significantly better workmanship and quality control. While the front desk staff were polite, I am extremely dissatisfied with the overall repair quality and experience.
Customer Service - 2.5/5.0 -
5/10 The front desk staff were polite and professional whenever I spoke with them, and communication did improve somewhat toward the end of the repair process. However, overall communication throughout the repair was inconsistent and often frustrating. I frequently had to call for updates myself, estimated completion dates changed without proactive notice, and there was a situation where I expected my vehicle to be ready only to find out it was not. There was also confusion regarding payment at pickup, as I was initially told I owed nothing, only to later receive a call requesting payment of the deductible weeks afterward. While some employees were courteous, the lack of organization, follow-up, and clear communication significantly impacted my overall customer service experience.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Very slow overall. I didn’t hear from anyone until the day after I dropped it off. I don’t think flow even looked at it until the day after my appointment. Once they acknowledged they had it, I had to reach out for status. I had no idea it would take over a week.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Yes it was an all around easy experience
Likely to Recommend - 5.0/5.0 -
I highly recommend them. I just hope it’s not my car again.
Repair Quality - 5.0/5.0 -
It was an all around good experience. Other than the fact I wrecked my car. Lol. They made all the damage look like it had never happened
Customer Service - 4.5/5.0 -
It was just right. They texted me each time there was an issue and they took care of it. It was great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ron ( 2018 Subaru owner) I wish to express my gratitude and appreciation for the work and early completion in the care of my vehicle. Great job and quality repair as usual. I cannot thank you enough for going overboard which got me to the airport on time. Awesome job!🤗😊🙏🏼 Thanks again 👍🏼 Ron