Flow Collision Center of Charlottesville
In operation 66 years, 6 years at this location.
At FLOW Collision of Charlottesville, we specialize in servicing Audi, Volkswagen, and Mazda, but repair all major brands in the Charlottesville area. We work directly with a large number of insurance companies and can handle your claim from drop off to pick up. We have a crew of certified technicians and have the specialized equipment for all the new high tech vehicles including aluminum repair and panel replacement.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks amazing! I have been told multiple times that it looks like a new car, and I have to agree! I love the work that was done.
Customer Service - 5.0/5.0 -
Christian was very polite. He walked out and let me know about the work done to my car. He asked how I felt about the work, and allowed me to provide feedback on how happy I was about the work done, as well as the timeline with updates about my car. I don’t remember the receptionist’s name but she was very friendly when I walked in, and greeted me with a smile. Very pleasant experience overall.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
There was a 2 day delay in starting work on my car after they had it because they said they had not received insurance authorization. Why did it take 2 days to notify me when I was having to rent a car during the repair AND the authorization was in place. I sign something at check in giving authorization to bill my insurance company. I was not happy with all that, BUT I was happy with the outcome of the repair and the courtesy of your employees.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The service from Christian was excellent. The repair was well done. Communication was thorough, transparent and timely. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service, timely communication, thorough work—above and beyond. Thank you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great Job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
The dents came out great. However the interior headliner has stains all over it and one of the clips is missing. I was sent home with the car and your team thought that was ok.
Customer Service - 3.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Communication was not the best.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
From the beginning communication was delayed and often times had more than a 3 day delay. At drop off, insurance claim was indicated, but correspndence was coming to us because it was miscategorized as self-pay. We attempted to have you contact our adjuster concerning part costs, but as soon as you knew we would pay the additional cost, no additional attempts to the adjuster were made.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for doing a wonderful job repairing my vehicle! I think it drives better than when I bought it!
Customer Service - 5.0/5.0 -
Had wonderful help from all of the staff!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The estimator Jorge Toran is highly knowledgeable, professional, courteous and helpful from the moment I met him at the check in counter. When I picked up my repaired car in the lot but returned to the office to ask a question about the brake, his mechanic colleague taking a break nearby, a young man, immediately volunteered to come out and take a look. He checked the brake, tested it and explained how it worked. I learned a lot. I regret I neglected to ask for his name! What a great team! I will recommend Flow Collision to my friends if any need arises in the future!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Amanda always provided up to date communication on the progress of my repairs. So far the repairs seem good quality. Thank you!
My Experience - 5.0/5.0 -
6 weeks! But, well done.