Flow Honda LLC
In operation 41 years.
Flow Honda Body Shop is a family owned and operated facility serving Winston Salem and surrounding areas for over 35 years. We offer lifetime warranties on repairs and work directly with all insurance companies. We are also a select service or direct repair facility for most major insurance carriers. Our goal is to provide outstanding, timely service to all customers whether insurance related work or a simple repair from a minor incident
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0 -
This experience was disappointing to I me as it showed a lack of quality control and attention to details
Repair Quality - 2.0/5.0 -
Initially the estimate was around $6000, but then went over the quote twice. The third time it went over the estimate, Honda Collision did not even tell me about it. It took nearly four weeks to complete the job although I was told earlier it would be much sooner. Communication about job status was inconsistent as I had to call to get updates. The worst part was when I came to pick up the vehicle, the back seats were not put up and there were leaves in the trunk. After I drove off, I noticed an error message that said blind spot light was not working and the rear view mirror on the passenger side was not moving, so I had to drive back, the technician said it was due to wire connection issue. Although they took the car into the garage and fixed the problem, this tells me Honda Flow did not have a quality control process in place and did not pay attention to basic details. This experience was for a nearly $10,000 repair job and inconsistent with my previous experience with Flow Honda. By the way, after a couple of days, I also noticed the sliding door that was replaced was also not sliding when pulling the manual lever due to a switch position. Again, lack of attention to details.
Customer Service - 2.5/5.0 -
Inconsistent communication and I had to call a few times to get status updates. I was not informed when the cost went up the third time
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The van looks great and runs fine so far. Having been a Flow Honda customer to purchase and for service our expectations were high. This was the worst experience with Flow Honda. The time frame to completion was too long. Updates throughout the process were inconsistent. Either folks were incompetent to what was happening to my vehicle or were flat out lying to get me off the phone.
My Experience - 5.0/5.0 -
The whole process was very smooth and I am so grateful for Tessa. She was so helpful and knowledgeable. She kept me informed throughout the whole process. Everyone that I dealt with at the body shop was helpful and friendly.
Likely to Recommend - 5.0/5.0 -
I have told everyone how great my experience with Flow has been.
Repair Quality - 5.0/5.0 -
I was extremely satisfied with my experience. Everyone was so helpful.
Customer Service - 5.0/5.0 -
Customer service was great. Tess was so knowledgeable and explained everything to me.
Returned Clean
My Experience - 5.0/5.0 -
Merry Christmas thank you
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tessa was excellent to work with. We are thankful for her. Our vans bumper looks awesome!
Customer Service - 5.0/5.0 -
All he staff was wonderful to us
Returned Clean
My Experience - 5.0/5.0 -
The team worked very hard to have my repair completed on a strict timeline to be done for my move. I was extremely pleased with the ability of the body shop team to work within this limitation and thank all involved who made this happen.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very pleased with everyone and all work!