Flower City Collision
In operation 9 years.
Flower City Collision is a family & veteran owned body shop in Henrietta NY that specializes in the accident repair. Flower City Collision believes a family oriented culture is key to providing its customers with the quality and service that you deserve. Our goal is be Rochester's premier choice auto body destination and to be the most respected collision repair shop in the industry.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very professional patient, and kind. They did a wonderful job repairing my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle was returned to me in better than new condition!
Customer Service - 5.0/5.0 -
From the moment I walked in the door, I felt like family. Very friendly and knowledgeable staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Overall my experience was very good and the repairs look great.
Repair Quality - 5.0/5.0 -
Very attentive to details and made sure work was done right.
Customer Service - 4.5/5.0 -
Personnel was great - respectful and very responsive. Needed just a little more updates as the repair process was going on.
Returned Clean
My Experience - 5.0/5.0 -
Amazing work all the time!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
These do amazing body work. Zero complaints
Customer Service - 5.0/5.0 -
Great
My Experience - 5.0/5.0 -
My car is in perfect condition and completely clean! I got it back fast and the customer service was top notch.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everybody was so nice to deal with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Vehicle seems right back to new
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff were very professional and explained everything step by step
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
amazing company! Any collision work I need going forward will be directed only to them, Brandan was fabulous with his client management as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Again the only issue was the lack of communication and accountability.
Repair Quality - 4.0/5.0 -
Everything went great at first. They took the estimate. Received my car, set up my rental appt and drove me to the rental agency. They kept me updated through SMS and email about the status of repair and the estimated date of completion. However, this is where things took a turn. My last message from them, Jun 12th, stated that the car was on track for June 19th. No further updates afterwards. I returned my rental and awaited the call to let me know the repair was complete and to come pick up the car. Nothing. I waited until just before closing to call. The guy there told me that there was a part on backorder and the car wouldn't be ready until Jun 30th. No apology, no message, no call to let me know prior to returning the rental. I remained without a car for 2 weeks. When the repair was finally complete, again, no apology or even acknowledgement that there was even an issue or inconvenience.
Customer Service - 2.0/5.0 -
While courteous and polite, the lack of accountability, acknowledgement or apology was discouraging. Even after I mentioned what happened. The repeated response was "oh I didn't work on this..."