Flower City Collision
In operation 9 years.
Flower City Collision is a family & veteran owned body shop in Henrietta NY that specializes in the accident repair. Flower City Collision believes a family oriented culture is key to providing its customers with the quality and service that you deserve. Our goal is be Rochester's premier choice auto body destination and to be the most respected collision repair shop in the industry.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The job was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From start to finish everyone was friendly, courteous, efficient and professional. The repairs were well done and My car was finished in less time than originally expected. I would highly recommend Flower City collision!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Front communication, to customer service, and most of all quality of work Flower City Collison is an S-Tier business that knows how to take care of their customers and cars. Usually a good body shop doesn't have the quality customer care, but this shop excells in both categories! Highly recommended!
Customer Service - 5.0/5.0 -
Top tier! They were so receptive and helpful throughout the entire process.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
The worker was over looked as done but left a permanent mark on my car
Customer Service - 2.5/5.0 -
Hopefully they did the best they could
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very nice service and nice people. thank you for fixing my car!!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Would have appreciated more status updates when additional parts had to be ordered.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Huge pleasant surprise that the car interior was also spotless. You have earned my loyalty for the foreseeable future.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Parts took a while but service and work quality were excellent. And the car was immaculate when I picked it up.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Based on customer service experience and how they handled my issues after the repair I would still recommend Flower City.
Repair Quality - 3.5/5.0 -
The use of non-OEM parts caused a significant fitment issue. The paint work and all other repairs were done very well.
Customer Service - 5.0/5.0 -
Customer service was great, every interaction was positive and professional, even when I brought up the issues with the initial repair.
Returned Clean
My Experience - 5.0/5.0 -
The car looks brand new.They did an outstanding job repairing the damages and you get a life time guarantee as long as you own the car. I would have them do any future repairs that I need.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Took longer than expected and I had to call them to get my updates. But they were always helpful in answering my questions. Could have been more proactive in providing me updates
Likely to Recommend - 3.5/5.0 -
Overall, the repair itself appears to have been completed well and the staff were generally professional and responsive to emails. However, communication throughout the process could have been better. I learned through the rental agency that the repair timeline had been extended, but did not receive that update directly from the shop. Then I received a call approximately 45 minutes before closing that the vehicle was ready for pickup, which made the process feel rushed, especially since the shop was closed on weekends and rental coverage was ending. I also will be returning my vehicle due to issues with the rear parking sensors and blind spot monitoring system after pickup. Additionally, I raised a concern about a door ding noticed immediately after leaving the shop. While the shop did provide intake photos, the image was not very clear due to reflections on the black paint, so I still remain uncertain regarding that issue. Overall, I would recommend customers thoroughly photograph/video their vehicle before drop-off and inspect it carefully at pickup.
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0 -
They were a bit standoffish when I called to let them know I was about five minutes away and would likely arrive a few minutes after closing. However, they were prompt in responding to my email concerns, aside from that, the customer service was good overall.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Could have been clearer about amount of time repair would take- repeatedly said 2weeks- when took 3-4 days
Customer Service - 4.0/5.0 -
Polite
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I was told the wrong front bumper was put on . No place for my required front license plate. But I was assured that when comes in they will take care of at no charge. So I’m patiently waiting
Customer Service - 4.5/5.0 -
They kept me mostly informed
My Experience - 5.0/5.0 -
Thank you for the great service and of course, the great job. The car looks brand new!