Flower City Collision
In operation 9 years.
Flower City Collision is a family & veteran owned body shop in Henrietta NY that specializes in the accident repair. Flower City Collision believes a family oriented culture is key to providing its customers with the quality and service that you deserve. Our goal is be Rochester's premier choice auto body destination and to be the most respected collision repair shop in the industry.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
It takes too long.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Flower City uncovered additional damage to my vehicle that the Insurance company appraisal App did not identify. The communication regarding my repairs and timeline was good, and the frront end staff was excellent.
Customer Service - 5.0/5.0 -
Front end guys were great
Returned Clean
My Experience - 5.0/5.0 -
Thank you for doing a great job on my Tesla. I will definitely recommend you to friends and family. Professional right from the start and the employee's all appear to like their jobs. Friendly staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repair was done perfectly and speedily so that we did not have to rent the car for as long as we thought. The team kept in touch with us through text so that we felt informed along the way. Great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great and finished early!
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The team I spoke with was lost multiple times while handling my case (not knowing my car was already in the shop and having me come in to “inspect it”). The repair took an excessive amount of time, the budget (even if insurance is covering all of it) seemed excessive, the white interior of the car was dirty when I got it back 2 months later. One of the taillights now shows condensation. The damage was minimal, can’t imagine what a more involved repair would entail at this shop.
Likely to Recommend - 3.0/5.0 -
Paint looks good, time to repair was bad, cleanliness was bad, comms could be better, cost seemed excessive
Repair Quality - 3.0/5.0 -
Car had a minor dent in rear left quarter panel and bumper. Somehow that leads to replacing tire information labels, nameplate on trunk lid? The repair was lengthy, communication was poor, budget seemed excessive.
Customer Service - 3.0/5.0 -
Clam started with the other persons insurance (progressive) after the assessment landed at an amount that exceed the persons coverage I asked my insurance (NYCM) to take over. The customer service at the shop got confused to the point they asked me to go in the shop to “inspect the car”. When I got there and stated they have had the car for 3 weeks they indicated it was a confusion and I didn’t need to come in. Just an example but communication could’ve been better
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They were exceptional. Kind, professional, thoughtful.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Again nobody has addressed my concerns or shown the willingness to correct the paintwork properly to make sure the bumper mat cj es the rest of the car. I would not recommend at all
Repair Quality - 0.5/5.0 -
I brought my car to flower city because that’s who Tesla told me to go too. The staff is friendly and we’re very helpful when the parts were delayed from Tesla and bent over backwards to get me my car back so I could use it until the part arrived which I am still very thankful for. When I got the car back completed with the missing part it was very obvious that the color of the bumper didn’t match the rest of the car. There were no attempts to blend to adjacent panels as recommended by Tesla based on research online and getting the opinion from other local body shops who said that’s what they would do. When I expressed concerns and asked that this be fixed I was dismissed and eventually ignored. I am very unhappy with the result and feel that the paintwork and the fitment of the bumper was not done according to Tesla expectations and now I am driving a car with obviously mismatched paint and it bother me a lot.
Customer Service - 0.5/5.0 -
Again everyone friendly and nice but at the end the quality of the paintwork was lacking and nobody seems willing to fix it. So as a result very dissatisfied
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was easy and smooth. Thanks!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect job