Flower City Collision
In operation 9 years.
Flower City Collision is a family & veteran owned body shop in Henrietta NY that specializes in the accident repair. Flower City Collision believes a family oriented culture is key to providing its customers with the quality and service that you deserve. Our goal is be Rochester's premier choice auto body destination and to be the most respected collision repair shop in the industry.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great Customer Service, I was notified of process all along the way.
My Experience - 5.0/5.0 -
Great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job putting everything back together. Eye for detail and customer satisfaction
Customer Service - 5.0/5.0 -
Matthew was great too
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Job was great but missing a license plate (unknown where it went). Communication was great, there was a part delay related to Tesla
Customer Service - 5.0/5.0 -
Friendly and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
I do like the paint job, but it looks like brand new although it seem like there were some spots that were slightly missed just small corners that maybe can be retouched. However, I am finding an issue/concern with my car horn. We’re at some point, I don’t seem to be able to honk my horn and then a little while later at the horn works again because that indicates that the circuit is completely closed and the doors are locked. Also, I’m finding my Bluetooth connected longer due to this fact as well, so unless the horn honk for me to know that the connections ended, my phone remains connected. A period of time.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will recommend Flower City Collision to anyone
Repair Quality - 5.0/5.0 -
Repair is excellent
Customer Service - 5.0/5.0 -
Great job.
My Experience - 5.0/5.0 -
Great communication.
Likely to Recommend - 5.0/5.0 -
I certainly will.
Repair Quality - 5.0/5.0 -
You guys are the best.
Customer Service - 5.0/5.0 -
Wonderful!
Returned Clean
Likely to Recommend - 4.5/5.0 -
Impressive work!
Repair Quality - 3.5/5.0 -
Impressive work on my car. My name was misspelled in the system and though I was told it would be corrected, it was not. I also expected to get a call regarding delays on my vehicle repairs. This did not happen though I dealt with two delays.
Customer Service - 3.5/5.0 -
See the initial statement.
My Experience - 5.0/5.0 -
Incredible job fixing my Tesla. I was really impressed that you even detailed it. That's going above and beyond. Thank you!
My Experience - 0.0/5.0 -
Your customers would be better served if you performed parallel rather than sequential work. Waiting for the bodywork to be finished before checking the mechanics caused significant delays. In the early stages, while body parts were on order, getting the car to a mechanic to assess necessary repairs would have allowed for parts to be ordered in a timely manner. Being 27 days past the promised completion date cost me over $1,500 in out-of-pocket rental car fees, which I was left to handle alone. As a result, I am not happy with my experience. 2 out of 10; I would not recommend
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Your customers would be better served if you performed parallel rather than sequential work. Waiting for the bodywork to be finished before checking the mechanics caused significant delays. In the early stages, while body parts were on order, getting the car to a mechanic to assess necessary repairs would have allowed for parts to be ordered in a timely manner. Being 27 days past the promised completion date cost me over $1,500 in out-of-pocket rental car fees, which I was left to handle alone. As a result, I am not happy with my experience. 2 out of 10; I would not recommend
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Nice people, clear & frequent communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Would have done a 10 but I stopped getting updates after it went past the anticipated date. I'm sure the Christmas holiday didn't help but I was a bit in the dark for about a week.