Flower City Collision
In operation 9 years.
Flower City Collision is a family & veteran owned body shop in Henrietta NY that specializes in the accident repair. Flower City Collision believes a family oriented culture is key to providing its customers with the quality and service that you deserve. Our goal is be Rochester's premier choice auto body destination and to be the most respected collision repair shop in the industry.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for a great Job
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Horrible experience
Repair Quality - 0.5/5.0 -
I would like for someone to call me back regarding this .
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely take my car there again, and recommend it to others!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Thank you!
Repair Quality - 5.0/5.0 -
Everyone was knowledgeable, if the person I was working with wasn’t available, whoever took my call would take ownership. It’s refreshing to see that initiative is alive and well at Flower City! The repair itself is excellent, would never know my 1.5 month old car hit a decent size deer.
Customer Service - 5.0/5.0 -
Yeah, spot on. Each person took ownership and helped each other out when my main POC was unavailable, they’d get an answer, I never heard “I don’t know” in fact, the day my vehicle should have been completed, the ppl taking care of the AC hadn’t shown up yet, early afternoon, and (so sorry I don’t remember who, I think, Brennan?) said he’d stay late/beyond close to ensure my SUV would be back to me that day, in time for the Labor Day holiday weekend. Thank you so much for your due diligence and commitment to customer service!!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Received the vehicle after 3 weeks, however, the hood was not painted properly and the hood alignment was off. After taking the vehicle back for almost another week, we went to pick up the car only to see there was a warning light on the dash indicating that there was an issue with the lights. After finally getting the car back there are still issues with the hood fitment and now we've also discovered an issue with the front grill alignment.
Customer Service - 3.0/5.0
Likely to Recommend - 4.0/5.0 -
The body work looks great, we'll see if the roof glass leaks or worse, breaks.
Repair Quality - 4.0/5.0 -
Car was very dirty inside went picked up. Head liner has what appeared to be water stains and hand prints. Body work dust covered door seal rubber. A drip of what appears to be clear coat on taillight lens was nearly impossible to remove.
Customer Service - 4.0/5.0 -
Was not pleased with their understanding of my concerns regarding roof rack installation. They claim car is back to factory specs but since damaged roof rack mounts are hidden there is not way to tell and they refused to mount rack to confirm their statement regarding "factory spec", now if rack is installed and hidden hardware is to blame there is no liability.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great and fast service.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone there was great and helped me a lot and made my car look brand new
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very helpful with all our questions..,overall a great experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I made a simple request to start my repairs as soon as all of the parts were in and the paperwork was complete because I didn’t have rental car insurance. I was told the repairs would take a week. I dropped off my car on a Monday after the above details were supposedly completed. Drop off on Monday pick up Friday. Wednesday I received notice that the paperwork with the insurance company was completed and the weeks work would start then (why wasn’t this done before I dropped it off)? I receding a text on the following Tuesday that the work would now be done on Thursday (9 days after drop off). I called on Thursday as was told the car was in detailing and would be ready by the end of the day. I went to pick it up on Thursday to be told it was off site getting an alignment and would not be back until Friday when the detailing would then be done. I picked up the car on Friday, 2 weeks after I dropped it off for a 1 week project. If it was a 2 week job tell me. If I could have dropped it off later tell me. It created significant inconvenience and added costs that I should have been informed about. Disappointing to say the least.