Folsom Lake Toyota Certified Collision Center
At Folsom Lake Toyota Collision Center, our specially trained professionals have all the parts, tools, and expertise to repair almost any vehicle on the road. We combine solid craftsmanship and state of the art technology to restore your vehicle back to factory specifications.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
My car looks great and I know that there were a number of repairs made, but I discovered two days after picking it up that there is a rattle that was not there before the accident or repairs. Therefore, I have to go back to the shop for additional work, which is why I did not rate my satisfaction higher.
Customer Service - 3.5/5.0 -
Front office (Kara) was great and helpful. The gentleman who coordinated my repairs (Jim) was really nice, but when I went to pick up the car, he immediately engaged my boyfriend (shook his hand first, spoke directly to him more frequently than to me) which I found offensive. I own this car and I was the only one with whom the office dealt with to authorize and coordinate the repairs, but when we arrived, the man, un-associated with the car, was treated as if he were the decision maker. I was disappointed - it's stereotypical car salesman/mechanic behavior that was unwarranted.
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My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Lance and Kara were extremely professional, knowledgeable, nice, and caring. Could not ask for any better service than they gave.
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My Experience - 5.0/5.0 -
The entire team at Folsom Lake Toyota Collision were just great. I was always greeted with a smile, and all three staff in the office were quick to help me with everything I needed. I got my car back very quickly, and everything looks great. The whole process was quick and painless. Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0 -
I'd tell everyone in my area and family about them. very nice staff and they all went above and beyond. they treated me as I was their only customer. they did everything right
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
The repair looks great and you got it done early. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jimmy Glass was attentive, personable,truely concerned with my satisfaction. The whole team over at the collision center got it done, right, and fast.
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My Experience - 5.0/5.0 -
Jimmy was great! He knows his stuff and is a pleasure to work with. My husband and I waited for the rental car agency to pick us up, when the staff saw that we had been waiting to long they made it a point to drive us over themselves. I wish I could remember his name but I can't thank him enough!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent service!
Customer Service - 5.0/5.0
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Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
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Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Had to return the car to the service center to deal with an unresolverd rattling problem.
Customer Service - 3.5/5.0 -
The service people were courteous and pleasant enough, but I was given incorrect timetables, had to call for updates, and was told I had a lifetime guarantee on the repairs. When I had to return the car for additional attention, the service rep (Lance) said he had to check back with my adjuster to authorize additional work. Lying is not a good business practice.
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My Experience - 5.0/5.0 -
The work looks great! Great customer service!