Caliber - Orangevale

4.9 (3,922reviews)
99%
9439 Greenback Lane,  Orangevale,  CA  95662
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In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (3,922)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and impressive timeliness. Many highlighted that repairs were completed ahead of schedule, with staff going above and beyond - including vehicle deliveries, complimentary cleaning, and staying late to meet promised dates. Communication was a standout strength, with customers appreciating daily texts, phone calls, and emails keeping them informed at every stage. Repair quality received high marks, with numerous customers noting their vehicles looked brand new post-repair. A few customers noted minor issues such as a missed reflector replacement, a slightly off paint color, and one instance of a dirty vehicle at pickup, as areas for improvement. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... Collision. I appreciated all the phone updates and the quality of work done on my car. My experience at Caliber Collision took the sting ..." Read more
"Excellent work. They even straightened my license plate frame Stayed late to finish final touches so I could have ..." Read more
"My car was repaired like the accident never happened and had it ready 4 days before it was promised! They ..." Read more
"Amazing service, quality work, great communication throughout the process"
"Beautiful job repairing the passenger's side mirror and door. Above and beyond!"
"... was repaired like the accident never happened and had it ready 4 days before it was promised! They even brought the car to my house and left a ..." Read more
"Caliber Collision was efficient and fast. They under promised and over delivered. My repair was done one day early. All work was done beautifully. Thank you."
"The project was finished sooner than originally scheduled . Saving excessive rental car charges. Thank you for that ."
"Great service and done with the car before estimated finish date."
"The repairs were very satisfactory. However, the time to repair the vehicle was too long requiring additional rental car costs. Repairs should be scheduled to minimize ..." Read more
"... showed their true passion in customer satisfaction. I was called and texted frequently to assure that the process was ongoing and productive. Caliber collision is ..." Read more
"Your staff stepped up and did better at communication and sharing information more than my own insurance company did. They detected ..." Read more
"... appointment to drop the car off a week later. I was kept informed through texts, phone calls, and emails on the progress of my car and the cost. I was able to pick up the ..." Read more
"Excellent communication throughout the whole process. Very happy crew = very happy well taken care of car."
"... & beyond to fix my car. Body work looked great & appreciated the consistent communication while my car was being repaired. Job well done all around! Thank you!" Read more

My Experience

We are very pleased with the work , and the way we were treated by Caliber Collision. The repairs were actually better than we had hoped for on an older Truck. We are thankful to Janelle and the whole staff.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great staff. Very thorough, professional and courteous.

Customer Service

Professional and personal service. Answered all my questions.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Because of insurance the process was long but I was ultimately happy with the CC experience.

Customer Service

Very good customer experience.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great quality service and work. Communication was on point.

My Experience

I was extremely happy with everything from the customer service beginning to end and the way my car turned out🤗 Janell was the best friendly kept me updated and was just GREAT!!!

Likely to Recommend

I would not hesitate to recommend Caliber Collision.

Repair Quality

Customer Service

All of the employees were very professional and friendly. Maria was my contact and she kept me updated every step of the process. The level of customer service provided by the Orangevale location was extraordinary!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m very happy with the repair process. Very good communication and customer service. I highly recommend this shop!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks amazing and customer service is great !

Likely to Recommend

Repair Quality

Great Shop

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I believe my repair consultant was highly proficient in assessing the damage to my car and the required steps necessary to its restoration. I appreciate her support and admire her people skills. She made me feel comfortable with the process and built a feeling of trust that the job was well done. I would rate her performance at a 10 out of 10! Thanks, to the mechanics and body repair professionals in your shop for their excellent work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very happy with my experience at Caliber Collision. Janelle was so helpful with coordinating the repair with the insurance company and getting me exactly what I wanted. All staff went over and above and really exceeded my expectations.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Caliber Collision was great, it was super easy to get an appointment for and estimate and also to get the repairs scheduled. The front office was great and Janell was my contact for questions and updates and she is incredible, what an asset she is to Caliber Collision. The repairs were perfect can’t even tell my Subaru was damaged, and when I picked my car up it was beautifully detailed. I want to thank Janell for her updates and making the whole experience actually a pleasant experience. Great work!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car was repaired like the accident never happened and had it ready 4 days before it was promised! They even brought the car to my house and left a thank you card. Best car repair I have ever experienced.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The customer service and communication was phenomenal. Definitely recommend this place.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

The work done is commendable

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would absolutely recommend you guys

Repair Quality

Janell was excellent communicator and made the process very painless!!

Customer Service

Janell nailed it!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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