Caliber - Orangevale

4.9 (3,885reviews)
99%
9439 Greenback Lane,  Orangevale,  CA  95662
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In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (3,885)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and going above and beyond expectations. Communication throughout the repair process receives outstanding feedback, with customers appreciating regular updates via texts, calls, and personal interactions. The quality of repairs is highly regarded, with many noting their vehicles look like new or better than before the accident. Timeliness is a major strength, with numerous repairs completed ahead of schedule, often saving customers rental car costs. The shop's attention to detail, including complimentary services like car washing and cleaning, demonstrates their commitment to customer satisfaction. While most experiences are overwhelmingly positive, a few customers noted minor issues such as missing parts on initial completion or cleanliness concerns, which were promptly addressed by the responsive team.
AI-Generated from reviews written in the last 12 months
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"... very cooperative and considered all of my concerns. They went above beyond even staying late to assure that my vehicle was delivered to me on the date it ..." Read more
"Best customer service! Great results on my car. Keep up the good work!"
"... fantastic. I could not have asked for a better experience. My car came back looking like I just drove it off of the sales floor. They truly went above and beyond. ..." Read more
"The caliber team showed their true passion in customer satisfaction. I was called and texted frequently ..." Read more
"Great service and done with the car before estimated finish date."
"... repairs. Even those some part deliveries were late, they even stayed late to complete all the work by the day it was promised." Read more
"Car was ready earlier then first thought so great job"
"... helpful and friendly service from beginning to end. And the shop finished ahead of schedule! I have used Caliber before and will continue to do ..." Read more
"The project was finished sooner than originally scheduled . Saving excessive rental car charges. ..." Read more
"Really appreciated the consistent communication throughout the process. And great quality of work."
"... & beyond to fix my car. Body work looked great & appreciated the consistent communication while my car was being repaired. Job well done all around! ..." Read more
"Daily texts and responses to my phoned in questions"
"... showed their true passion in customer satisfaction. I was called and texted frequently to assure that the process was ongoing and productive. Caliber collision ..." Read more
"I got daily updates and they responded to my phone voicemails promptly."

My Experience

Just be sure to triple check everything is 100% ready and done before driving the customers vehicle out to them. Otherwise, customer service is top notch. Very personable. Would definitely go through them again and recommend. Thank you

My Experience

The whole team did a fantastic job from start to finish, excellent communication and professionalism. The work that was done on my Durango was flawless.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Maria was a pleasure to work with. Conscientious, attentive to details, clear explanations, kept me informed at every step, and caring. Even delivered my car to my house when repair was completed. Much appreciated.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I felt very well cared for by everyone I interacted with at Caliber Collision. I appreciated all the phone updates and the quality of work done on my car. My experience at Caliber Collision took the sting out of the reason I was there.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Loved the progress updates and appreciated how you handled challenges encountered during the repair.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service, thank you.

Likely to Recommend

Repair Quality

Thanks for great service.

Customer Service

Thanks for great service.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They are friendly and helpful.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This is the best company!

Customer Service

Love these guys end to end!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

My whole experience with Caliber was amazing and all of the staff were extremely helpful and had wonderful customer service. Thomas especially shined and delivered exceptional service.

Customer Service

The customer service at color collision is the best I have ever experienced. Every single staff member went above and beyond and was very helpful and kind.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thomas was amazing, very professional and thoughtful.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were great.They did a fantastic job , and maria was so wonderful and kept us in the loop and great customer service

Customer Service

Great customer service 👏

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thomas was absolutely amazing throughout this entire process. He was professional, friendly, and incredibly knowledgeable. You can tell he genuinely cares about his work and his customers. He explained everything step by step, which gave me a lot of confidence and trust. Every interaction with him was positive, and I always felt like I was being taken care of. The repair came out excellent, and I couldn't be happier with the experience. Thank you, Thomas, for making what could have been a stressful situation so easy. You truly deserve recognition for the work you do!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very happy with the great service from the beginning to the end . Highly recommend !!! Thank you !!!

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