Kniesel's Collision - Citrus Heights

4.9 (7,005reviews)
98%
7633 Sunrise Blvd,  Citrus Heights,  CA  95610

In operation 58 years.

Est. 1968. Kniesel’s Collision is a family-owned group of collision centers with 8 locations throughout the Greater Sacramento area. Our approach is based on our six Core Values: Quality, WOW Customer Service, Integrity, Family, Humility and the Golden Rule. At Kniesel’s Collision, we understand the disruption an accident can bring to your life. We create a personalized approach by providing high-level communication and an impeccable repair experience for each customer who walks through our doors. This is why our state-of-the-art facilities continue to achieve the highest customer satisfaction scores in the auto repair industry. Each repair is backed by a 100% guarantee of our workmanship. Our promise to you is simple – 100% customer satisfaction. It’s Job #1.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Cadillac CT6
Corvette C8
GM
Honda
I-Car
Lexus Authorized

Reviews (7,005)

Customers say
Overall Customer Satisfaction
Customers consistently express high satisfaction with the shop's exceptional service quality, communication, and timeliness. Many highlight that repairs were completed to an outstanding standard, with several noting their vehicles looked brand new or better than before the accident. Customers frequently praise the seamless, stress-free process and the team's professionalism and friendliness throughout. Communication stands out as a key strength, with customers appreciating regular text and phone updates that kept them informed every step of the way. Timeliness is another highlight, as many customers noted their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement, including more accurate initial time estimates and occasional minor finish concerns, but these were isolated comments directly from customer feedback.
Select to learn more
"... finish. Their customer service was truly top-notch; friendly, professional, and always transparent with communication. The process felt smooth and completely stress-free. ..." Read more
"Kneisel Body Shop is the best! Every person I interracted with at Kneisel was friendly, welcoming and highly professional. My vehicle was ..." Read more
"They did a great job repairing our 2020 Acura RLX. The repair work was completed professionally, and we are very satisfied with the results. The staff was helpful and made ..." Read more
"... start to finish with my experience with Kniesel's. Outstanding communication from everyone and top notch repair work, thank you for doing such an outstanding job. There's ..." Read more
"They did everything needed and car looks better than it was new!! Body lines are perfect and paint is insane! I will never go to another body ..." Read more
"The process was smooth and timely. It was completed 3 days earlier than expected. Looks wonderful. 10 out of 10 from me!"
"My car was completed earlier than expected They were amazing!"
"... staff continuously updated me throughout the process. My vehicle repair was completed three days earlier than expected." Read more
"They completed the work within a day and a half…. Completely unexpected and greatly appreciate d"
"Service was very completed very quickly and returned to me earlier than the estimated time"
"They contacted me immediately when there were questions or additional information regarding my car repairs."
"The work was great. Communication was excellent, timeliness were accurate"
"... is absolutely amazing. Great customer service, and they kept me informed through the entire process. I'd definitely recommend them!" Read more
"I was kept informed, almost daily, via text and phone calls, with the status of my vehicle. I super appreciated ..." Read more
"The communication throughout the repair process was excellent. We were kept infomed every step of the way, and ..." Read more

My Experience

I would recommend Kniesel’s Collision to anyone. From the receptionist desk on, they were friendly , professional, well knowledges and answered all my questions and kept me informed of the process every step of the way. The service was outstanding

Likely to Recommend

I would recommend them to anyone. They really care about their customers and it showed in all that they did

Repair Quality

They were very professional, welcoming

Customer Service

They answered all my questions and kept me in the loop

Returned Clean

Likely to Recommend

Repair Quality

Did a great job and the car looks amazing.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

They provided wonderful service.

Likely to Recommend

We are very pleased with the repairs and the professional all around care

Repair Quality

We are very satisfied with the professional work and care. We were kept informed of the progress of repairs and all worked smoothly

Customer Service

We had no problem communicating and always talked to someone who knew about the repairs, listened and responded to inquiries.

Likely to Recommend

The manager, Dan, was very professional and kind. They finished the job on my car quickly. The staff were helpful as well. Highly recommend this shop!

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

The repair was excellent! I love the way they made my truck look like new! Great job!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great service! car looks amazing

Customer Service

Returned Clean

My Experience

The body shop customer service and quality of their work was beyond expectation.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

VERY LIKELY!

Repair Quality

EXCELLENT work!

Customer Service

They did a very professional job on my car damage. I've used Kniesel's in the past and they never let me down. Great staff and great service!

Likely to Recommend

I already have referred. I was referred call my frien Bob to thank him. By the way Bob was a retired Auto mechanic knew he’d know the best. I am not a AI

Repair Quality

Had a great experience Lars kept me well informed I would definitely recommend going

Customer Service

Lars and the staff treated me as woman very respectful keeping me informed every step

Returned Clean

My Experience

Very thorough job and went the extra mile to make sure the new part looked perfect. Thank you for being a perfectionist while fixing my car. My Kia Telluride looks as beautiful as it did prior to someone hitting it. They also got it done earlier than estimated. Thank you !!

Likely to Recommend

Repair Quality

Customer Service