Kniesel's Collision - Auburn

5.0 (836reviews)
99%
13810 Lincoln Way,  Auburn,  CA  95603
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In operation 6 years.

Est. 1968, Kniesel’s Collision is a family-owned group of collision centers with 8 locations throughout the Greater Sacramento area. Our approach is based on our six Core Values: Quality, WOW Customer Service, Integrity, Family, Humility and the Golden Rule. At Kniesel’s Collision, we understand the disruption an accident can bring to your life. We create a personalized approach by providing high-level communication and an impeccable repair experience for each customer who walks through our doors. This is why our state-of-the-art facilities continue to achieve the highest customer satisfaction scores in the auto repair industry. Each repair is backed by a 100% guarantee of our workmanship. Our promise to you is simple – 100% customer satisfaction. It’s Job #1.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
Subaru
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Email

Reviews (836)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professional repairs, and exceptional customer care. Many highlight the seamless, hassle-free experience from first contact to vehicle pickup. Repair quality receives high marks, with numerous customers noting their vehicles looked brand new or better than expected. A frequently appreciated bonus is the complimentary interior and exterior detailing upon return. Timeliness is a strong suit, with many vehicles completed ahead of schedule. Communication throughout the repair process is widely celebrated, with customers valuing regular text and verbal updates. A few customers noted minor issues such as paint drips, a defective bulb, a misaligned grill, and a window adjustment needed post-pickup, though these were promptly resolved. Overall, customers express strong loyalty and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Very happy with the staff, quality of service and repairs made to my car. Would highly recommend Kniesel's Auburn to anyone in need of their services."
"Excellent, quality work and certainly didn't expect my vehicle to be detailed inside and out before returning!"
"... professional service. They got my car in quickly, did a fantastic job on repairs and I had my vehicle back in no time." Read more
"Great communication. They didnt miss any of the damage. The damage was perfect perfectly repaired to perfection."
"Very pleased with the body work and paint blending done on my truck. The repair in the door handles is great. ..." Read more
"... Excellent communication from start to finish and completed all repairs earlier than expected. They pay attention to every detail and make the process as hassle free ..." Read more
"Great experience. Great customer service, quick turn around. Received extra touch up paint and they fully washed my car vacuumed ..." Read more
"Friendly staff! My repairs were completed ahead of time. The car wash was a pleasant touch at the end of the day."
"Not at first but that was due to a part on order. Once it arrived, they quickly installed it, so I got my car back as promised."
"We picked it up late on a Thursday afternoon and it was not due until the following Monday. Very pleased."
"Warm yet professional atmosphere. Excellent communication from start to finish and completed all repairs earlier than expected. They pay attention ..." Read more
"Even when there were setbacks they kept me informed of what was needed and when it would be completed"
"Kept me informed every step of the process. The car looks magnificent, 10 out of 10 stars!!!"
"From the first phone call to receiving my keys back, all members of the Auburn team were friendly, with clear information and made it all so easy for me. I will ..." Read more
"... did an amazing job. The work was great, but also the communication was great and I knew they were doing everything they could to get me back in my car as ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent job done and very professional and done in a timely manner. Highly recommend. Thank you very much. Robert Darling and Sarah Hoggan Darling

Likely to Recommend

Repair Quality

Excellent job and done in a timely manner. Very Professional. Thank you very much

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

It looks brand new

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer service-efficient, patient, and accommodating! Our SUV looks brand new again. Highly recommend. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great people!! Car looks wonderful! Great customer service.!! ❤️

Likely to Recommend

Repair Quality

Very!

Customer Service

Great service , great work, great people!! Thank you!!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Very pleased with the Service and repairs to our Kia Telluride.

Likely to Recommend

Repair Quality

Customer Service

Excellent work

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car was repaired to perfection and the kindness at Kniesel’s was truly the best part

Likely to Recommend

No doubt about it

Repair Quality

Couldn’t be happier. Just like I was several years ago when I had my Porsche Macan in for a delicate and complicated repair.

Customer Service

Chris, Marissa and others went out of their way to be more than helpful and accommodating.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We believed that we were in good hands and trusted the process. The daily updates were nice. They live up to their mission statement.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I heard an interesting series of clunk clunk clunk in my new door. That aside it’s working beautifully and the paint job is perfect.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is the second vehicle I have taken to Kniesel's and if I need another repair, God forbid, I would take to their shop. Excellent work.

Likely to Recommend

Good quality repairs

Repair Quality

Customer Service

Wonderful work. And they even cleaned the dog hair out of my car. Bless them.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were quick and efficient with the repairs, my truck looks like new…and they even washed it before I picked it up.

My Experience

Great work, and very communicative through the whole process. Jeff was great to work with, and thank you for washing my car also.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at Kniesel showed professionalism care and compassion for me and my car looks great!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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