Collision Pros - Auburn

4.9 (2,028reviews)
98%
3760 Grass Valley Hwy,  Auburn,  CA  95602

In operation 43 years.

Collision Pros is a full service collision center. We are an I-Car gold status shop, which is the highest level of industry training recognition. We are certified and trained by most major manufacturers. Our shop is preferred by 9 out of 10 major insurance carriers. At Collision Pros your satisfaction isn't just a goal, it's a guarantee. We back all of our work with a written, lifetime warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Tesla

Reviews (2,028)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, excellent communication, and timely repairs. Many highlight the seamless repair process, with staff keeping customers informed at every stage through calls and texts. The quality of repairs, including precise paint matching and flawless bodywork, receives high acclaim. Customers also appreciate the added touch of having their vehicles cleaned inside and out upon pickup. A few customers noted minor concerns, such as occasional delays due to parts availability, missed promised callbacks, and isolated issues with recalibration features or repair quality - all shared directly by customers as constructive feedback. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop to others.
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"Best Body Shop weve ever dealt with! Polite and professional staff, keeps you informed every step of the way, ..." Read more
"... done, I also got a quote from Kniessel in Rocklin. Collision Pros beat them by 40% and work was perfect." Read more
"... they had replaced a piece around the wheel well and smoothed and painted the scrapes perfectly. You would never know anything happened AND they were able to do the job ..." Read more
"Both body work and paint was to perfection"
"Best shop in nor cal"
"It was ready a whole day and a half early. So fast!"
"perfect workmanship delivered early"
"Dropped my car off on a national Holiday and my car was finished with in a couple days. Could not believe how fast your team was !"
"Collision Pros did a great job repairing my vehicle. They were quick and professional, and they also helped to arrange my rental for the ..." Read more
"I assumed and was told it would take 2 weeks, I had it back in my possession within a week and a half. They are true to their word and did an amazing job ..." Read more
"Posted a review on Yelp. Great communication, timing and end result. Kept me apprised where my car was in the process. 10 out of 10"
"As mentioned before, I was kept properly informed daily via text and phone."
"... experience. If any thing was updated or changed, they called and let me know exactly what was happening. I am very pleased with their service and the turnaround ..." Read more
"Amazing customer service! Ty made sure to keep me in the loop with every step of the process! I really appreciated the communication with the rental ..." Read more

My Experience

I have had to bring my car in for 2 visits this year. Ty and his staff make the experience much less painful. They do not up-sale, they meet their estimated timeframes. I trust their quotes. The work done is excellent. You can go wrong using Collision Pros

Likely to Recommend

Tell everyone to use them

Repair Quality

Great work

Customer Service

They do great work very friendly

My Experience

I had a very nice experience. Ty was very professional and motivated. He kept me informed and took care of the business. I will pass this along

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Great job and great customer service.

Customer Service

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Repair Quality

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Repair Quality

Ty is fantastic. He was empathetic to my situation, both with the damage to the car and the cost associated with fixing it. He communicated the process and was personable and professional throughout. Everyone I walked by while at the shop was also very friendly. Thank you Ty and team!!!

Customer Service

Please see previous comment.

Returned Clean

Likely to Recommend

Repair Quality

Ty was very informative and helpful. The job was performed in a professional manner. Went out of their way to get the job done right.

Customer Service

Returned Clean

Likely to Recommend

I would recommend them to anyone that needs auto body repair work.

Repair Quality

Yes, it looks great!

Customer Service

They did a great job. My car looks perfect and they coordinated with the rental car company so I only had to go to one place.

Likely to Recommend

Repair Quality

Excellent service, reasonable pricing and on time

Customer Service

Great customer service

Returned Clean

My Experience

Posted a review on Yelp. Great communication, timing and end result. Kept me apprised where my car was in the process. 10 out of 10

Likely to Recommend

Repair Quality

Outstanding from estimate to completed repair!

Customer Service

Returned Clean

My Experience

Ty is absolutely phenomenal! We’ve used Collision Pros - Auburn in the past, and the communication from Ty has always been top-notch. He kept me in the loop every step of the way and is so personable and genuinely nice. We had a difficult insurance company to deal with, and both Ty and Kevin were incredibly helpful throughout the process. They helped us get in contact with the insurance company and worked with them to make sure they paid what was owed. We are so appreciative of both of them and everything they did to help us! We highly recommend Collision Pros - Auburn!

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Ive already recommended the shop to my husband and some friends

Repair Quality

Customer Service

Ty was so friendly and professional.

Returned Clean

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Highly recommend.

Repair Quality

Work performed is great.

Customer Service

Excellent customer service.

My Experience

Excellent service and finished product! Ty took extra time to assist with a poor car rental experience. Appreciate this biz!

Likely to Recommend

Will definitely recommend them

Repair Quality

Professional excellent customer service! Perfect repair! Ty went above & beyond assisting with my bad rental experience.

Customer Service

Communicated well on every level! Ty was so kind to help with the rental car disaster! Such good staff focused on our needs.

Returned Clean

My Experience

The staff were knowledgeable, great communicators, pleasant to work with and very fair. We would do business with them again without hesitation.

Likely to Recommend

Repair Quality

Customer Service

Ty was incredible helpful, communicative, responsive and worked quickly. I was very happy with working with collision pros auburn.

Returned Clean