Kniesel's Collision - Shingle Springs

4.9 (3,966reviews)
99%
4031 Wild Chaparral Dr,  Shingle Springs,  CA  95682
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In operation 58 years, 15 years at this location.

Kniesel’s Collision - Shingle Springs is a family-owned, state-of-the-art collision repair facility which serves the communities throughout El Dorado County. Our advanced technicians are factory-trained, aluminum and hybrid trained, and ICAR Certified.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
  • German
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
Scion
Subaru
Toyota
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Email

Reviews (3,966)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, thorough communication, and timely repairs. Many highlighted the staff's professionalism, friendliness, and attentiveness throughout the repair process. Customers appreciated being kept informed at every step via texts and calls, with several noting repairs were completed ahead of schedule. The quality of repairs was frequently described as flawless, with vehicles returned looking brand new and often detailed inside and out. A few customers noted isolated concerns such as missing parts, delayed updates, or minor rework needed, reflecting areas customers felt could be refined for an even smoother experience.
AI-Generated from reviews written in the last 12 months
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"... Platinum to Kniesels to have collision repair performed. The entire experience was amazing! The quote was on the money and the repair was fantastic. Our questions were ..." Read more
"... with them and they contacted the rental company. Every employee I spoke to was professional and helpful." Read more
"The customer servicecare was outstanding."
"Wonderful staff and my car was fixed just as the day I bought it! 10 out of 10!"
"Every contact I had with Kniesels personnel was professional and customer oriented. Their facility is amazing ..." Read more
"I was thrilled that my car was reafy at least a week before the estimated time, saving me money on my car rental."
"... expected repairs to be at least one week or longer. We received car back in five days, early afternoon." Read more
"No it took another 6 days after initial estimate"
"Truck was to be complete 2 days earlier."
"It was done in a timely manner and whats more important is they did it right."
"... extremely satisfied, not only with the work itself, but the communication both that the front end and all the way through the process" Read more
"They took care of everything- working with the insurance company, fixing the car Damage and arranging a rental car. ..." Read more
"... issue is that the texting service was not correct. I was texted that my vehicle was almost done on a Friday morning, when in fact the vehicle needed to stay over all ..." Read more
"Communication was key!"

My Experience

Excellent work all around. Brian was really great in all areas. Communication was timely and accurate. Car looked great when we picked up and it was finished early.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From start to finish I was welcomed and treaded with extreme professionalism. Upon entering the secretary offered me coffee or water and got Angel to appraise the damage. Angel went over everything and advised me of the estimate. The secretary at the front desk ( I forgot her name) got the paperwork in order and explained everything to me as to when the vehicle would be ready and estimated cost. I was in and out within 20 minutes. I had 3 estimates prior to going to your shop and the final cost was within $100.00 of the 3 estimate. I am totally satisfied with the workmanship and appearance.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very much so!

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Angel and Terry and entire staff were a pleasure to work with and very professional

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Most definitely would recommend. Every staff person we encountered: Angel, Terri were helpful and professional. Kniesel is head and shoulders above other body shops I've worked with.

Repair Quality

My car looks perfect inside and out.

Customer Service

I worked with Angel. He was very professional, helpful, and responsive to every concern that came up.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was pleasant, very helpful, and knowledgeable. It was an all-around positive experience. Thank you all for getting my car all repaired and even clean inside and out!

Likely to Recommend

All the employees were friendly and explained what was going on.

Repair Quality

The one thing is cost kept going up and up. I didn’t ask why the windshield had to be calibrated. Why did it?

Customer Service

Brian was always available when I called. He answered my questions . I should have asked why was the windshield calibrated.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great customer service by great people! Had a paint blemish that was stored after it dried and they caught it and fixed as good as new. I highly recommend this company.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Over two weeks for scratches on the side of my car is bull

Customer Service

This is the second time you pulled the delay b.s. with me. I wasn't going to come back but I gave you another chance. Not again

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communication was great, with updates on the progress of repair. Everything was handled well with USAA. Truck was completed on target date, which I appreciated very much. Team was great to deal with, very professional . All around great experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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