Ford Lincoln of Franklin
We repair all make and all models and offer a limited life time warranty on all repairs
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome experience!!!
Customer Service - 5.0/5.0 -
Great crew
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good as new!
Customer Service - 5.0/5.0 -
Les and the team are always 10/10!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The passenger door trim (foam seal) needs to be redone / replaced - it is not seated properly
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
The communication part hurt. I wish I had more cohesive communication from timing to billing. I thought my invoice got added to as they found more work that needed to be done. When I went to pick up, I was surprised that I had two separate invoices due. I understand the charges, but I wish it had been communicated to me more clearly that I was going to owe the service department and the collision center separately.
Repair Quality - 4.0/5.0 -
Most of the repairs were as per expected. I needed two new keys and one that I received was clearly recycled and in pretty bad shape.
Customer Service - 2.5/5.0 -
Original conversations were great, but they led me to believe it would be a pretty quick fix. They had my truck for almost two whole weeks and it was difficult to get ahold of anybody for updates.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Everyone is extremely helpful!
Repair Quality - 5.0/5.0 -
Les and TC worked with us on the” short payment” from a less than ideal insurance company. Ron in service finished up by working Saturday to get our F-150 ready Monday morning. Everyone went above and beyond expectations. Thanks, Mark
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
It was fine. It is a farm truck with gravel driveway so it was better actually!
Repair Quality - 4.0/5.0 -
Still waiting on repairs. I had total knee replacement on 7-16-26 but I will return the truck when the Collision Center tells me to! They were communicating with the insurance company. Thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
They had my vehicle for two weeks and still were not able to complete repairs.
Customer Service - 1.5/5.0 -
It was all clouded by the fact that repairs were not completed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The shop was on time, helpful and friendly.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went smooth, and communication was great.
Customer Service - 5.0/5.0 -
Great customer service .
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super easy to work with
Customer Service - 5.0/5.0 -
Friendly staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Brooke is amazing and makes our experience seamless. She’s proactive and communicates well. Lincoln service is a breeze. We are very appreciative given our busy life
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication. Great staff. Friendly, non-intimidating environment.