Ford Lincoln of Franklin
We repair all make and all models and offer a limited life time warranty on all repairs
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Team was awesome!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Body Shop did outstanding work on my vehicle
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gary was great. He kept me informed and very responsive. Thank you.
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
The paint has dust or trash under the paint. With the car being nearly new and no body work needed I expected better.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Franklin Ford did a great job on the repairs of my Infiniti QX80
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything looks great
Likely to Recommend - 5.0/5.0 -
Very professional
Repair Quality - 5.0/5.0 -
Was a great experience when easy from the beginning to the end
Customer Service - 5.0/5.0 -
Treated well the entire time.
Likely to Recommend - 2.0/5.0 -
At this time, I would have difficulty recommending them based on the communication issues and unresolved vehicle concerns at pickup.
Repair Quality - 4.5/5.0 -
The repairs appear to be satisfactory.
Customer Service - 2.0/5.0 -
I purchased my vehicle from this dealership, so when I was involved in an accident and needed repairs, I trusted their collision center to take care of my car properly. While the repair work itself appears to be well done, I was extremely disappointed that I was allowed to drive off the lot with the check engine light on. What made the situation even more frustrating was the lack of communication throughout the repair process. Instead of proactively informing me about the issue before pickup, I had to discover it myself after leaving the dealership. When I called, I was told it was unrelated to the accident and referred to the service department, despite the light not being on prior to the repairs. Now I’m inconvenienced once again and expected to bring my vehicle back in and be without it longer. After already being without my car during the repair process, better communication, accountability, and customer service should have been provided from the beginning.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tailgate closure is on & off so taking back up dealership to get that tweaked l
Customer Service - 5.0/5.0 -
Very helpful!
Likely to Recommend - 5.0/5.0 -
We. Will recommend them.
Repair Quality - 5.0/5.0 -
They did an awesome job.
Customer Service - 5.0/5.0 -
They addressed all of my questions and needs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The re-repair from shipping damage on the door came out great after new paint was buffed. You can not tell it was repainted. The paint match of the front bumper I paid for was worth every penny!
Customer Service - 5.0/5.0 -
Everyone has been amazing
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Paint quality was sub-par to say the least. The shop was deceitful and dishonest. They treated me as if I was a liar and caused additional damage to my car. Jason Swoish was very incompetent and was forewarned about my expectations and how new the car is. He reassured that it would be 100%. Then by proxy called me a liar when I advised the condition and additional damage. This is very unacceptable and I have lost all confidence and trust in this shop and will never be returning. I am hoping Ford reviews them as they are a certified shop and this quality is unacceptable.
Repair Quality - 0.5/5.0 -
Paint quality was sub-par to say the least. The shop was deceitful and dishonest. They treated me as if I was a liar and caused additional damage to my car. Jason Swoish was very incompetent and was forewarned about my expectations and how new the car is. He reassured that it would be 100%. Then by proxy called me a liar when I advised the condition and additional damage. This is very unacceptable and I have lost all confidence and trust in this shop and will never be returning. I am hoping Ford reviews them as they are a certified shop and this quality is unacceptable.
Customer Service - 0.5/5.0 -
Paint quality was sub-par to say the least. The shop was deceitful and dishonest. They treated me as if I was a liar and caused additional damage to my car. Jason Swoish was very incompetent and was forewarned about my expectations and how new the car is. He reassured that it would be 100%. Then by proxy called me a liar when I advised the condition and additional damage. This is very unacceptable and I have lost all confidence and trust in this shop and will never be returning. I am hoping Ford reviews them as they are a certified shop and this quality is unacceptable.
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
The job was very well done, but when I dropped the vehicle I asked for an estimated quote and delivery date. The actual job was twice as expensive and it took them three times longer than they have said
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very professional and the vehicle was returned looking and driving brand new.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Overall, great work.
Repair Quality - 5.0/5.0 -
Great work.
Customer Service - 3.5/5.0 -
More frequent status updates would have been helpful, particularly since it took much longer than originally quoted.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with repairs done on my Ford. Great service team, friendly and responsive.
Customer Service - 5.0/5.0 -
Great team.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ford Collision were great. Great customer service, communication (can always speak to someone or get a quick callback) Highly recommend. I am very satisfied with the work they did in a very reasonable amount of time compared to other companies I contacted. and the car they repaired was not even a Ford. They deserve better than a 10.