Ford Lincoln of Franklin

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks like brand new

Customer Service - 5.0/5.0 -

Great as always

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

it was good they kept us informed and explained the process. there was some minor issues getting a vehicle from enterprise which we basically handled on our own. Tc had to order one part which was the rear cover for the hitch and we noticed that after we had picked the QX 80 up and was starting home. went back to the body shop, and Tc said it would be in end of week and will be calling on that Thursday. The vehicle looks great and State Farm kept us up to speed on Cost along with the Franklin, body shop and Tc.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0 -

Ask to be updated on progress and delays.

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would.

Repair Quality - 5.0/5.0 -

Our vehicle (Infiniti QX80) came back looking showroom new. Excellent communication from both Jason and DJ. Thanks to all involved.

Customer Service - 5.0/5.0 -

Excellent. Timely updates via calls and texts

Returned Clean

Likely to Recommend - 5.0/5.0 -

All around pleased with the service.

Repair Quality - 5.0/5.0 -

10 very pleased.

Customer Service - 5.0/5.0 -

Gary Fiaher was very peasant to work with.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I brought my car in twice to get a mirror fixed. The guys were great, however, some of the communication was lacking as far as the part arrival. I had to keep checking in to see if it had arrived. When we dropped my car off on April 3rd the mirror was repaired, however, my windshield then had a crack in it from the outside to the inside of the car. This was NOT there prior to us dropping my car off that morning. I called 3 times and was sent to voice mail the 3rd time I left a message and have still yet to receive a call back. This is the first time we have ever dealt with a sub par experience at Ford of Franklin, however, we will now have to take our car elsewhere -- AND pay for windshield replacement as we refuse to get any communication back.

Customer Service - 0.5/5.0 -

Sub par responses when communicating arrival of part. ZERO communication back upon receiving my car back with a crack in the windshield and bringing it to their attention.

Returned Clean

Likely to Recommend - 3.5/5.0 -

Deal with Jason not TC. Inspect the car before leaving the lot.

Repair Quality - 3.0/5.0 -

Paint looks good but two of the four bolts that hold on the bumper were loose. One was not much more than finger tight!! Had to argue with (his name is) TE about replacing a fog light bulb that was not working but was before the accident. He wanted me purchase a bulb and install myself. Jason the manger told care of the problem. Amen!! Also TC had to carry the truck back twice to get the fog lamp adjusted, it was pointing down. First came back and said there was no adjustment was there is then the second time the fog lamp was adjusted. Go figure!! So yeah not happy with TC but Jason was great to work with.

Customer Service - 4.5/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

I would recommend the body shop because overall, the end result was the repairs were done and they look good.

Repair Quality - 5.0/5.0 -

Body shop customer service rep's were very knowledgeable, professional and kind.

Customer Service - 5.0/5.0 -

Customer Service was good. Had an issue with the cleaning of my car when I picked it up, but it was promptly taken care of.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great communication. Easy process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car was fix very fast(less then expected). Jason and TC were very helpful and explained everything about the process. Definitely will come back when I will need to!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0 -

Reasonable communication about backordered glass (5 to 6 weeks time frame was not ideal).

Customer Service - 3.0/5.0 -

Pickup day was challenging. There was still a fair amount of broken glass in the car's engine compartment, and staff not available to discuss it. Desk staff not comprehending that we/I had already been there a long time and just had a simple question that would allow us to leave.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Really satisfied! Much better customer service than I’ve had anywhere for a long, long time. Thrilled that you detailed my car prior to pickup.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 2.0/5.0 -

Took 10 weeks for part to come in! We were without a vehicle due to insurance not covering more than 30 days & a car that couldn’t be driven in the rain or on the interstate!!

Customer Service - 4.0/5.0 -

Les, was great! He was doing all he could do & communicated well thru the ordeal