Ford Lincoln of Franklin

Likely to Recommend - 3.5/5.0 -

My one real complaint they did not show me or inspect the car with me afterwards. And the gentleman all said it took them long enough to complete my car. That was odd.

Repair Quality - 3.5/5.0 -

Just took a long time 3weeks

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Call me

Repair Quality - 0.5/5.0 -

I couldn’t imagine going to a worst place. Brought my truck in on the Sept 22nd told I would get it back by Oct 1st. Got the the truck back on Oct 16th. Never would give me an update, I always had to call. Mondays are like Thursdays at this place. Only thing that could be said was mid to late next week. Put the wrong brackets for step boards. One week it’s in paint shop next week it’s in tear down. Wouldn’t come back to this place for no amount of money. Absolutely pathetic. I would like to speak to the owner. Lies upon lies. It would be nice just to say bring it back in a couple of weeks we’re busy right now. I guess you just let my truck sit on the lot. Spend $1,200 on rental. Wish nothing but bad things for this dealership. Call me if you would like to talk about it. I doubt if you will though. Some people just don’t care.

Customer Service - 0.5/5.0 -

Pitiful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Les and his crew did a fantastic job on our F150 damage repair, and went above and beyond working with a difficult insurance company. We recommend Ford Lincoln Collision highly! 10 stars

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The actual repair made is great. I asked for two minor things to be done while they had the car… one they completely forgot to do but did complete it before I left and the other was not done

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 2.5/5.0 -

Work done on the pickup was awesome. But what pist me off so bad was the $400 dollar hostage fee I had to pay to get my pick up back. There was no mention of a fee or any other money owed or needed before had by anyone for anything. After a estimate of 6819.13 for repairs that ended up being over $9600 . I thought that was enough money. But to hold my pickup hostage for a extra $400 bucks was a total slap in the face. Hope they choke on it. Am telling everyone I know what they did.

Customer Service - 2.0/5.0 -

Work done on the pickup was awesome. But what pist me off so bad was the $400 dollar hostage fee I had to pay to get my pick up back. There was no mention of a fee or any other money owed or needed before had by anyone for anything. After a estimate of 6819.13 for repairs that ended up being over $9600 . I thought that was enough money. But to hold my pickup hostage for a extra $400 bucks was a total slap in the face. Hope they choke on it. Am telling everyone I know what they did.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Very responsive and friendly to work with.

Repair Quality - 5.0/5.0 -

Was a flawless process. Excellent service.

Customer Service - 5.0/5.0 -

Excellent service.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Awesome and friendly customer service. TC & team were so professional! Follow up calls were excellent! Thank you! Jerry Keith

Customer Service - 5.0/5.0 -

Awesome and friendly customer service. TC & team were so professional! Follow up calls were excellent! Thank you! Jerry Keith

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

The people were really nice . Repair took a while , biggest issue is the car and headliner is dirty and not in condition droppred off in and there's a lingering smell of chemicals i can't get rid of by airingc out

Customer Service - 3.5/5.0 -

Very nice but at times hard to reach

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

Took twice as long as predicted costing me more in rental. Also now I noticed the fender is not aligned well with the hood but can't be without my truck again.

Customer Service - 3.5/5.0 -

Had to call myself for updates a few times

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 3.0/5.0 -

There are still issues with my truck… I’ll be dropping it off Monday for them to check it out

Customer Service - 5.0/5.0 -

There are still issues with my truck… I’ll be dropping it off Monday for them to check it out

Returned Clean

Likely to Recommend - 3.5/5.0 -

Work done was good….

Repair Quality - 4.0/5.0 -

Lack of communication

Customer Service - 4.0/5.0 -

Lack of communication

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were great throughout the whole process. Les answered all my questions and concerns and it was done a day before they said it would be done.

Customer Service - 5.0/5.0 -

They were awesome!

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

It’s hard not to be satisfied, they replaced the whole bumper and everything attached to it. Although I am pleased with the results, I honestly think the estimate was greatly over exaggerated, and the repair could have been done for less than half of the estimated price. This is why we are paying ridiculous prices for insurance. Farm Bureau treated me extremely well, up to the point of the rental.

Customer Service - 5.0/5.0 -

The entire staff at the Ford dealership, was respectful and friendly .

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I know my Explorer is fixed correctly with quality parts when repairs are done here. My insurance company tries to steer me to an “approved” shop, however, I get superior service and quality work AND always within the estimates that they provide.

Customer Service - 5.0/5.0

Returned Clean