Ford of Macomb
In operation 67 years, 27 years at this location.
Russ Milne Ford is a full service collision and mechanical repair facility servicing all makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
THANK YOU A JOB WELL DONE !!.
My Experience - 5.0/5.0 -
Body shop manager is the best along with his team. Great work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were. Great everything was heart. Body shop manager did everything he said he would do best place to get car. Fixed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
First of all, when I got into my car, it was so dirty and disgusting, and not at all how I left it. Secondly, My windshield wiper fluid canister was not filled up or fixed. Thirdly, THEY DID NOT PUT A HEADLIGHT IN MY CAR!!!!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
This experience left a bad taste in my mouth and the office did not do anything to make it right. I'm big on customer service and that can turn a bad experience to a good one. This also causes me to recommend services to family and friends. My neighbor just got in an accident in his new explorer as well and he asked my opinion in which I told him not to go to Russ Milne due to the experience I had.
Repair Quality - 4.5/5.0 -
The actually work on the vehicle was good, but the communication from the office was very poor.
Customer Service - 0.5/5.0 -
The communication from the office was very poor. I was not called at all for any updates for at least 3 weeks after the vehicle was initially dropped off. I had to call for updates and I even emailed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Everyone in the body shop was very courteous and professional. I received regular updates about my vehicle. My vehicle was repaired in a timely manner. The quality of my repair was top-notch. I recommend the body shop at Russ Milne Ford every chance I get. Keep up the good work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle looks like new
Customer Service - 5.0/5.0 -
Very Courteous and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Had to tell them 3 times to fix paint before I was satisfied. Seat cushion needed to be replaced. And bolts for Berliner needed to be recoated .
Customer Service - 4.5/5.0 -
They took care of all issues and also gave me a loaner car when my rental coverage maxed out
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Lisa and Wayne were fabulous. And Frank, my salesman was so helpful too. Even Phil in sales checked my car over for me. Great job Russ Milne Ford!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
The area where customers enter needs a good cleaning. Also too many repair workers hangin around should be in an employee lounge not where customers enter. Sitting around eating.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience. Very professional!