Fox & Fox Frame Service, Inc

4.9 (266reviews)
97%
512 Van Buren St,  Fort Wayne,  IN  46802

Family owned and operated , we have been commiitted to our customer's satisfaction for over 50 years. We provide quaility collision repair, frame & unibody repair, alignments suspension repair, rim straightening, body work and headlamp restoration on all makes and models

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (266)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with many highlighting outstanding repairs that left vehicles looking brand new. The team received high marks for transparent, proactive communication, including daily text updates and prompt phone calls throughout the repair process. Timeliness was frequently commended, with several customers noting their vehicles were completed ahead of schedule. Customers also appreciated added touches such as vehicle cleaning and detailing upon pickup. A few customers noted repairs took slightly longer than initially estimated, and one mentioned a parts-related delay, while another pointed out an unresolved door lock issue - all areas customers felt could be improved. Overall, the vast majority expressed strong satisfaction and willingness to recommend the shop to family and friends.
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"Everything with my car repair with Fox & Fox was handled seamlessly and professionally. Great customer service and professionalism from my first encounter with ..." Read more
"... satisfied with the service from Fox and Fox. They are friendly, fast and responsive. They even washed our vehicle after they made the repairs! We will definitely return ..." Read more
"Service was excellent and the customer service was amazing. Would recommend and plan do business with them in ..." Read more
"Customer service gets a 100% from me. They were so friendly every time I called or they called me about anything. ..." Read more
"Repairs were great. People were outstanding!!!!"
"Loved the daily text updates!"
"... the very beginning Fox and fox was super friendly, they kept us informed the whole time, they went above and beyond to make sure we were satisfied and even double checked ..." Read more
"The communication was amazing! They let us know what was happening every day."
"I appreciated the system Fox &Fox uses to keep me updated on progress every day. The messages didnt give details, but most importantly ..." Read more
"I had to call to confirm when it would be ready. After that, communication was better."

My Experience

Great to work with from start to finish

My Experience

Not the first time we've used FxF for car repairs and insurance claims. They were outstanding again from beginning to end. The line of communication was always open and Angela's customer service was great. She was really friendly. Our car was taken in quickly and we didnt have to have a rental car very long at all. Its always nice to know where to get quality service. We'll be back for sure. Thank you again, FxF.

Likely to Recommend

Repair Quality

Outstanding service and customer service!

Customer Service

Awesome!

Returned Clean

My Experience

Everyone there, especially Angela was very informative and kept me up to date on the repairs

Likely to Recommend

Will recommend them

Repair Quality

They kept me informed of the repairs and I was very satisfied with Angela for calling me

Customer Service

They answered all my questions and kept me updated on the repairs

Returned Clean

My Experience

I can’t believe how nice the people were. They kept me informed about every little thing that was going on. They did the job right and I am completely satisfied. You are good good people thank you.

Likely to Recommend

Would do

Repair Quality

Repairs were great. People were outstanding!!!!

Customer Service

People were extremely nice. They were GREAT.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Yes I have already told my friends and family

Repair Quality

You were all wonderful to work with.

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Very informative during the process. Went a little longer than expected. Door locks were not fixed from the accident.

Customer Service

Very informative

Returned Clean

Likely to Recommend

It took too long to repair my car.

Repair Quality

Customer Service

The front desk women were excellent. The car repairman (Smitty?) was short-tempered.

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Repair Quality

Customer Service

Returned Clean

My Experience

Staff were friendly, helpful, personable, and happy to answer any questions i had along the way. Very glad to have chosen your team for our auto repair, thank you!

Likely to Recommend

I already recommend Fox and Fox based on previous experience, and they continue to live up to their reputation

Repair Quality

Customer Service

The whole team is professional, helpful, and accommodating! They turned what would otherwise be a stressful situation into a relaxing one

Returned Clean

Likely to Recommend

Repair Quality

Appreciate my experience at Fox&Fox! Thank you for your services

Customer Service

Definitely will recommend to others for repairs that need done!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Anna was extremely helpful if not for her I’d still be trying to get in touch with State Farm

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

We are very satisfied with the service from Fox and Fox. They are friendly, fast and responsive. They even washed our vehicle after they made the repairs! We will definitely return for their exceptional service.

Customer Service

Returned Clean

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Repair Quality

I believe that Fox and Fox have done a great job I know them for many years

Customer Service

They did a great job and the maintenance was quick and timely! Would definitely go here again.

Returned Clean

My Experience

Any questions I had were answered, staff very professional and easy to talk with. I always choose Fox &Fox for vehicle repairs.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

We had an amazing experience with Fox and fox! We had our vehicle towed to Fox and fox from another auto shop where the experience was not great and switching auto shops was the best decision! From the very beginning Fox and fox was super friendly, they kept us informed the whole time, they went above and beyond to make sure we were satisfied and even double checked when our check engine light was still on. We will be returning to Fox and fox for all future car issues.

Likely to Recommend

I will be highly recommended fox and fox to everyone I know. I already have my other vehicle to be looked at by them because they were so amazing with my van!

Repair Quality

Our experience moving to the end was wonderful. We or kept up to date the whole process. Every single person I spoke with whether it was the front desk person, the finance person, or the service team they were all wonderful. We found our new car place that we will be taking our cars too if they need fixed from now on!

Customer Service

Customer service gets a 100% from me. They were so friendly every time I called or they called me about anything. They never made me feel any question was dumb. They made me feel comfortable the whole process while they had my car.

Returned Clean

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Repair Quality

Customer Service

Returned Clean