Fox & Fox Frame Service, Inc

4.9 (265reviews)
97%
512 Van Buren St,  Fort Wayne,  IN  46802

Family owned and operated , we have been commiitted to our customer's satisfaction for over 50 years. We provide quaility collision repair, frame & unibody repair, alignments suspension repair, rim straightening, body work and headlamp restoration on all makes and models

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (265)

My Experience

The service team from start to finish was polite, honest and very professional.. The repairs were done in the exact estimated time I was given even with some added repairs from me.. It was a pleasure doing business with Fox and Fox.. I would highly recommend this company for any repairs.

Likely to Recommend

Repair Quality

From the start of the process to the finish The Fox and Fox team where very friendly, professional and helpful.. The service was exactly as explained.. Not only did they take care of my car related to my insurance claim needs when asked to checkout other issues I was having they handled it with professionalism and went out of their way to help find me the best deal for cost on parts.. I highly recommend their services..

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Everyone was very helpful and kept me up to date on the status of my vehicle.

Returned Clean

My Experience

Very enjoyable experience. I always felt like a valued customer. I was always kept updated on the progress and I the staff was very friendly.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Communication was top notch! The repairs look great! Thanks

My Experience

Everything looked amazing and the front desk girl Angela had so much personality and kindness, and how she dealt with customers and to me. The air freshener in the car was a nice touch too.!

My Experience

They were very good at keeping me informed of the progress of the repairs to my car. The staff has been nothing but kind and courteous.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I would recommend anyone needing repairs or services

Repair Quality

Great service and communication from the entire team, especially Mike Smith!

Customer Service

Awesome

Likely to Recommend

Repair Quality

Good job

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Amazing detailing job! I would love to bring the car back just for detailing!

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Friendly and prompt in fixing car

Customer Service

Same

Likely to Recommend

Absolutely will never use this crooked lying shop ever again and will never recommend them to anyone. Any chance I get I will let people know what they’ve done.

Repair Quality

The repair they did was fine, but the issues that followed is the problem

Customer Service

Returned Clean

My Experience

Quick service and a job well done Thank you

My Experience

Good job, driving home felt good.

Likely to Recommend

Repair Quality

Customer Service

Completely Satisfied - one thing that would be great customer service is that the customer service rep walks out to the finished vehicle to do a walk through with the customer. Not sure this is included in your process but would be a nice touch to make sure the customer is satisfied before they leave with the vehicle.

Returned Clean

My Experience

I will recommend Fox & Fox to my friends. Very friendly office staff and great technical people doing the job in the garage. My car looks beautiful! Thank you so much! Walter Truesdell

My Experience

My Experience

I noticed a couple of small things after picking up my car. I took it back, and Mike addressed them while I waited. He spotted something else that wasn't perfect and took care of that too. He said if there's anything else to let him know. My car looks great!

Likely to Recommend

Repair Quality

My car looks great!

Customer Service

One part was unavailable. I stayed in contact with Mike, and he decided they could repair the damaged part.

Returned Clean