Fox & Fox Frame Service, Inc
Family owned and operated , we have been commiitted to our customer's satisfaction for over 50 years. We provide quaility collision repair, frame & unibody repair, alignments suspension repair, rim straightening, body work and headlamp restoration on all makes and models
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
although we had issues with the work completed, but once the issue was identified, it was corrected.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Quality of work remains to be seen, but couldn't recommend with a good conscious to anyone that is working under even the most flexible of timeline.
Repair Quality - 1.0/5.0 -
4 months to complete necessary repairs. Continual begging for updates, conflicting information, and numerous times being told "we found out we needed another part", "wrong part received", or similar.
Customer Service - 1.0/5.0 -
Don't feel like at any point I spoke to anyone that knew anything more than what was printed on a computer screen.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
The problem I had was not being listened to when I was asked to bring the car in. I was told if I brought it in on Monday, I would have it back Thursday. I clearing stated that I needed the car for an out of town trip Friday morning and would need to delay bringing it in if that might not happen. I was assured it was fine. Consequently I did not get the car back, was told the parts were not even all there on Monday, and had the hassle of getting a rental. car.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
The work looks good, but I needed a more realistic time frame on the work. Paid $2,500 for rental car, would have been cheaper to buy a car and resale, but every time I called I was told a different story on the timing. I never heard from them, I had to call to get information.
Customer Service - 3.5/5.0 -
The people are very nice, just bad communication. Why doesn't the shop manager take the calls?
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The staff was very nice and friendly. I had a great experience with them and would definitely recommend them to anyone at any time.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Excellent work. Took longer than estimated.
Customer Service - 3.5/5.0 -
Excellent work. Took longer than estimated.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
Currently the vehicle is still in your hands. Returned for non functioning remote entry and paint issue.
Customer Service - 2.0/5.0 -
The car should have been checked prior to delivery. I waited a long time to pick it up. And when I discovered a problem and returned there was no one to help with the issues
Returned Clean
Likely to Recommend - 3.0/5.0 -
This may be an industry wide problem, but I was not satisfied with the amount of time it took to complete the repairs against what I was intially told.
Repair Quality - 4.0/5.0 -
The gap between the hood and the front fenders seems wider than before the repair.
Customer Service - 4.0/5.0 -
The 8 is primarily related to staffing issues.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a beautiful job repairing all the damage and matching the paint up to the original color. My car looks brand new again!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My dad used bring his cars into your shop.
Repair Quality - 5.0/5.0 -
Fox & Fox has always treated me fairly and honestly, and has always gotten the job done.
Customer Service - 5.0/5.0 -
Everyone is so nice.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a awesome job i am very pleased with the work that they have done. Infact i will come back to have more body work done on my truck. They were very nice and professional it was well worth the wait. I would reccomend anyone to go there. What i like most of all they were honest . And they keep your vehicle until it's completely done.
Customer Service - 5.0/5.0 -
The customer service was great and professional they were very nice
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The end product was great. It just took a while (for both of my vehicles). There was also very little communication. I had to call and check up on my cars periodically. With my 2nd vehicle, I received emails, but the schedule was off from what was stated in the email. Also, I received an email that gave me a finish date. I called the day before to verify and was told it would be the following week. If I didn't call and showed up, I would have been very disappointed.
Customer Service - 3.0/5.0 -
Same comment as before. Communication is key. I'm fine with something taking longer. Just let me know.