Frank Schrim Auto Body
Welcome to Frank Schrim Auto Body, where it is our mission to give you the highest quality and most professional auto collision repair services in the area. You Deserve the Very Best!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The work appears to have been done quite satisfactorily. The time frame to completion totally understandable and acceptable. My only complaint is repeated lack of communication and misinformation about the progress of the project. I do not care that the job took 10 days. I DO care that on day1, I am told it will take 2 to 3 days and on day 4 I receive a text that the project is "half-done" and on schedule. (?!?) I DO care that on day 5 I see my vehicle outside the shop nowhere near halfway done with parts of another vehicle in the bed of my truck. But I'm told that morning that "everything will be buttoned up" and finished that day. I call near the end of the day and am told (on a Friday) "The parts just came in. It will be ready Tuesday." No call Tuesday. No call Wednesday. Thursday I receive the call to pick up my vehicle. What I wish I heard on day 1 is: "Well, Mr. Dobson...Frank has written down 2 to 3 days here. That's a best case scenario. Often when we start the job we find additional work that needs to be done and, honestly, sometimes Honda parts are slow in arriving. But we'll let you know what we find and keep you apprised of the progress." I realize the current methodology works for you or else it would've changed by now but I've always found "under promise and over deliver" far preferable to the over promise I repeatedly received. Friendly and affable, Frank seems like a great guy to work with and bring work to but I leave wondering what I can ever believe.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
Very nice staff. There was some miscommunication along the way, but it overall was resolved
My Experience - 5.0/5.0 -
This auto body shop ALWAYS does a great job!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
While we hope to never need body work again, if we did we would ONLY use Schrim and I would recommend ANYONE in Pittsburgh to use Schrim!
Repair Quality - 5.0/5.0 -
Schrim is an outstanding business. The work was of high quality. The communication was top notch. The work was done ahead of schedule. When our car was returned, it was cleaner then when we bought it. Inside and out! Great experience.
Customer Service - 5.0/5.0 -
The service was the best we have ever had!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You are quick and the car looks great đź‘Ť
Customer Service - 5.0/5.0 -
Everyone I talked to was just fantastic
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Although the work took longer than expected because of a few snafus, the job itself was done adequately. Thank you.
Customer Service - 5.0/5.0 -
Although there were misunderstandings on both sides, we were able to resolve them amicably and appropriately.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional, and kind. My vehicle was ready in a timely fashion. Thank you!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job would go back
Likely to Recommend - 5.0/5.0 -
Love the store and the people there
Repair Quality - 5.0/5.0 -
Frank and his staff are terrific and very happy to go to them and get work done.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My Forrester looks perfect. Thank you!!
Likely to Recommend - 5.0/5.0 -
We always tell people to call you.
Repair Quality - 5.0/5.0 -
Car looks perfect.
Customer Service - 5.0/5.0 -
Everybody smiles! You all seem to enjoy your jobs.
Returned Clean
My Experience - 5.0/5.0 -
Great work and excellent service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and service.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We were satisfied with the work, but too happy that it took 6 months to get the repairs done. We fully understand that this was out of your control, but thankfully the car was still safe enough to drive while we waited.
My Experience - 5.0/5.0 -
Service was great! The employees were very nice and personable!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sooo friendly! They do great work and make everything so easy because their staff is so genuine and friendly
Customer Service - 5.0/5.0 -
I can’t say enough good things about the staff there. They’re great!