Frank's Automotive & Collision Center

4.8 (2,658reviews)
97%
950 South Hwy 46,  New Braunfels,  TX  78130

In operation 21 years.

Frank’s Automotive, Inc. is a company headed by professionals who have worked for years in all areas of the motor industry to develop new products, systems and services. You can rely on us for quality service and complete satisfaction. We are leaders in the automotive repair industry. This business takes quality and customer service seriously. Frank’s Automotive, Inc. follows a strict code of ethics so our customers will know upfront what to expect. As a part of this code, we pledge to perform high quality diagnostic and repair services. Frank’s Automotive, Inc. believes in quality. We exercise reasonable care for the customer’s property while it is in our possession. Frank’s Automotive, Inc. has assembled the best team of technicians in the area to ensure you a perfect job every time.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,658)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with customers appreciating daily texts, calls, and proactive updates throughout the repair process. Timeliness was frequently highlighted, with several vehicles completed ahead of schedule. Cleanliness was an unexpected delight for many, as vehicles were returned cleaner than dropped off. A few customers noted areas for improvement directly from their comments, including paint quality concerns, misaligned parts, delayed completions without adequate notice, and occasional lapses in proactive communication. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"Customer service could NOT be any better. They were very good with communication."
"Amazing job. And appreciate all the communication throughout the process. Top notch service all around."
"They were fantastic, the best experience I have ever had with a collision center."
"... all the services I received at Frank's Automotive. From initial call to initial inspection to services performed and return of my car, everything went perfect. That ..." Read more
"Courteous and professional."
"Was ready before the quoted time and looked perfect."
"... paint. Franks was able to take my car in quickly and finished the repairs before the estimated date." Read more
"Received updates on the progress of the repair and car was ready earlier than originally promised."
"They finished 2 days ahead go the eta."
"It was promised on a Wednesday but wasn't ready until a Friday. I realize things happen that are out of your control ..." Read more
"Communication was unmatched. Price was unbeatable. Work done properly and ahead of schedule. No wonder ..." Read more
"It had a wonderful experience here. I was kept up to date and my vehicle was ready before the estimated time. Customer service was great and ..." Read more
"Service was very quick! I love that they updated me every step of the way."
"I appreciate the consistent updates and communication. Yall made this process quick and painless!"
"... was great. The car looks great and drives great. I was kept updated with everything that was going on with my car from start to finish. Customer service ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Greg did an amazing job of keeping me updated on the progress of the repairs!

My Experience

Was kept updated well all through the process and the work was done in a timely manner

Likely to Recommend

Repair Quality

They are always fast and the communication is great.

Customer Service

Returned Clean

My Experience

We felt well cared for by Greg and the Frank's automotive team. Easy transaction. Minimal contact. Worry free. Results were high caliber, top tier quality!

Likely to Recommend

Got a business card to spread the word

Repair Quality

Great quality. Almost can't tell there was work done.

Customer Service

Felt well cared for. Easy transaction.

Returned Clean

Likely to Recommend

Absolutely! Will and have.

Repair Quality

Frank’s did an amazing job repairing my vehicle. On top of the great repair, they were always courteous, professional, quick, and even washed my car before returning it to me. My husband referred me to them after he used them when his truck needed a repair. Frank’s will be our family go-to for any future auto repair needs. Thank you, Frank’s, for the great experience!

Customer Service

Frank’s did an amazing job repairing my vehicle. On top of the great repair, they were always courteous, professional, quick, and even washed my car before returning it to me. My husband referred me to them after he used them when his truck needed a repair. Frank’s will be our family go-to for any future auto repair needs. Thank you, Frank’s, for the great experience!

Returned Clean

Likely to Recommend

Repair Quality

Great job on repairing my vehicle. Also great costumer service.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Might need some adjustments, but overall satisfying

Customer Service

Returned Clean

My Experience

Great work

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Definitely will recommend to others...

Repair Quality

Looks extremely good - very happy with the collision repairs

Customer Service

Top Notch Extremely good customer service since the first day my car was delivered there - after my accident. I was also very happy - as they did a test drive after first repairs...and found more issues that needed more repairs. They got approval for the additional repairs from my insurance company and saved me from having to experience the issues on my own - and having to get car back into the shop, etc...

Returned Clean

Likely to Recommend

Honest and clean work, quick turnaround time as well!

Repair Quality

Very happy with work, was also done pretty quickly and would honestly refer to any other person that needs some collision repair!

Customer Service

No complaints!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Amazing job. And appreciate all the communication throughout the process. Top notch service all around.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Helpful staff. Very professional.

Likely to Recommend

Repair Quality

Great experience

Customer Service

Returned Clean

My Experience

There was a wrench stuck in my vehicle so tire is rubbing on liner.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great repairs, great service, and really impressed in all aspects and I have been in the auto repair business for 27 years on the insurance side

Customer Service

Returned Clean

Likely to Recommend

The did a very good job and i wouldn’t hesitate to recommend

Repair Quality

Good communication and repaired the car within the stated time frame

Customer Service

Customer service was friendly, answered all my questions communicated well

Returned Clean

My Experience

Thank you for fixing my car so greatly. My car looks beautiful! It looks like a brand new car.

Likely to Recommend

Repair Quality

I’m happy with my experience. My car looks beautiful. It was very inexpensive.

Customer Service

Returned Clean