Frank's Automotive & Collision Center

4.8 (2,656reviews)

97%

(830) 627-3939

950 South Hwy 46, New Braunfels, TX 78130

97%

See Photos

950 South Hwy 46
New Braunfels, TX 78130

Get Directions Website Email

About Frank's Automotive & Collision Center

See Photos

950 South Hwy 46
New Braunfels, TX 78130

Get Directions Website Email

In operation 21 years.

Frank’s Automotive, Inc. is a company headed by professionals who have worked for years in all areas of the motor industry to develop new products, systems and services. You can rely on us for quality service and complete satisfaction. We are leaders in the automotive repair industry. This business takes quality and customer service seriously. Frank’s Automotive, Inc. follows a strict code of ethics so our customers will know upfront what to expect. As a part of this code, we pledge to perform high quality diagnostic and repair services. Frank’s Automotive, Inc. believes in quality. We exercise reasonable care for the customer’s property while it is in our possession. Frank’s Automotive, Inc. has assembled the best team of technicians in the area to ensure you a perfect job every time.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (2,656)

Sort By:
Newest
Rating

2,134 Customers Rated

5 Stars

71.5% Complete

(1899)
4 Stars

5.6% Complete

(148)
3 Stars

1.4% Complete

(36)
2 Stars

0.8% Complete

(20)
1 Star

0.2% Complete

(5)
< 1 Star

1% Complete

(26)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as flawless, professional, and restoring vehicles to like-new condition. Paint matching, body work, and mechanical repairs receive high marks. Communication stands out as a major strength, with customers appreciating daily texts, calls, and emails keeping them informed throughout the repair process. Many vehicles were completed ahead of schedule, reflecting strong timeliness. Customers highlight the friendly, courteous, and knowledgeable staff as a key differentiator. A few customers noted areas for improvement, including occasional paint quality concerns, minor alignment issues, and delays in parts availability. Some customers also mentioned a preference for more proactive communication rather than having to call for updates. Vehicle cleanliness upon return is frequently praised, with many noting their cars were returned cleaner than when dropped off. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"Cant even tell it was wrecked. Excellent work."

"They were fantastic, the best experience I have ever had with a collision center."

"Fast, friendly, professional, high-quality experience! Great job!"

"Completely satisfied. That is why I always choose Frank's Automotive whenever a repair is needed."

"VERY well done! The car went in with a wrinkle, and came out in showroom style!"

"... paint. Franks was able to take my car in quickly and finished the repairs before the estimated date." Read more

"Received updates on the progress of the repair and car was ready earlier than originally promised."

"My vehicle was ready three days before the promised date."

"... Pandemic. Thank you for the old school approach of just getting the job done quickly and correctly, while doing a great job of keeping me well informed ..." Read more

"It was promised on a Wednesday but wasn't ready until a Friday. I realize things happen that are out of your control ..." Read more

"... competition. They listen to you, they create a plan, they communicate so well, and they follow through. I feel like they treat me like a cherished family ..." Read more

"I appreciate the consistent updates and communication. Yall made this process quick and painless!"

"Service was very quick! I love that they updated me every step of the way."

"Communication was unmatched. Price was unbeatable. Work done properly and ahead of schedule. No wonder ..." Read more

"Received texts updating me on the process throughout. Drop-off and pickup were quick with solid explanations ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Cant even tell it was wrecked. Excellent work."

"They were fantastic, the best experience I have ever had with a collision center."

"Fast, friendly, professional, high-quality experience! Great job!"

"Completely satisfied. That is why I always choose Frank's Automotive whenever a repair is needed."

"VERY well done! The car went in with a wrinkle, and came out in showroom style!"

"... paint. Franks was able to take my car in quickly and finished the repairs before the estimated date." Read more

"Received updates on the progress of the repair and car was ready earlier than originally promised."

"My vehicle was ready three days before the promised date."

"... Pandemic. Thank you for the old school approach of just getting the job done quickly and correctly, while doing a great job of keeping me well informed ..." Read more

"It was promised on a Wednesday but wasn't ready until a Friday. I realize things happen that are out of your control ..." Read more

"... competition. They listen to you, they create a plan, they communicate so well, and they follow through. I feel like they treat me like a cherished family ..." Read more

"I appreciate the consistent updates and communication. Yall made this process quick and painless!"

"Service was very quick! I love that they updated me every step of the way."

"Communication was unmatched. Price was unbeatable. Work done properly and ahead of schedule. No wonder ..." Read more

"Received texts updating me on the process throughout. Drop-off and pickup were quick with solid explanations ..." Read more

Carlos (Chevrolet owner) reviewed 8/31/26

We felt well cared for by Greg and the Frank's automotive team. Easy transaction. Minimal contact. Worry free. Results were high caliber, top tier quality!

Got a business card to spread the word

Great quality. Almost can't tell there was work done.

Felt well cared for. Easy transaction.

Jerra (Audi owner) reviewed 8/31/26

Absolutely! Will and have.

Frank’s did an amazing job repairing my vehicle. On top of the great repair, they were always courteous, professional, quick, and even washed my car before returning it to me. My husband referred me to them after he used them when his truck needed a repair. Frank’s will be our family go-to for any future auto repair needs. Thank you, Frank’s, for the great experience!

Keaton (Honda owner) reviewed 8/31/26

Great job on repairing my vehicle. Also great costumer service.

Anissa (Lexus owner) reviewed 8/31/26

Might need some adjustments, but overall satisfying

Gerald (Ford owner) reviewed 8/28/26

Was kept updated well all through the process and the work was done in a timely manner

Anthony (Ford owner) reviewed 8/24/26

Great work

Victor (RAM owner) reviewed 8/24/26

Stephen (Honda owner) reviewed 8/24/26

Definitely will recommend to others...

Looks extremely good - very happy with the collision repairs

Top Notch Extremely good customer service since the first day my car was delivered there - after my accident. I was also very happy - as they did a test drive after first repairs...and found more issues that needed more repairs. They got approval for the additional repairs from my insurance company and saved me from having to experience the issues on my own - and having to get car back into the shop, etc...

Austyn (Honda owner) reviewed 8/20/26

Honest and clean work, quick turnaround time as well!

Very happy with work, was also done pretty quickly and would honestly refer to any other person that needs some collision repair!

No complaints!

John (GMC owner) reviewed 8/20/26

Julianna (Mazda owner) reviewed 8/20/26

Amazing job. And appreciate all the communication throughout the process. Top notch service all around.

Anthony (Mazda owner) reviewed 8/17/26

Samuel (Chevrolet owner) reviewed 8/10/26

Helpful staff. Very professional.

Great experience

John And Katie (GMC owner) reviewed 8/7/26

There was a wrench stuck in my vehicle so tire is rubbing on liner.

Matthew (Genesis owner) reviewed 8/6/26

Jamie (Kia owner) reviewed 8/5/26

Great repairs, great service, and really impressed in all aspects and I have been in the auto repair business for 27 years on the insurance side

Darrell (Nissan owner) reviewed 8/5/26

The did a very good job and i wouldn’t hesitate to recommend

Good communication and repaired the car within the stated time frame

Customer service was friendly, answered all my questions communicated well

Kathleen (Nissan owner) reviewed 8/4/26

Thank you for fixing my car so greatly. My car looks beautiful! It looks like a brand new car.

I’m happy with my experience. My car looks beautiful. It was very inexpensive.

Warren (Hyundai owner) reviewed 8/3/26

Norman (Buick owner) reviewed 8/3/26

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There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Frank's Automotive & Collision Center

About Frank's Automotive & Collision Center

Reviews (2,656)

2,134 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0