Classic Collision New Braunfels

4.9 (1,587reviews)
97%
1095 N Business IH 35,  New Braunfels,  TX  78130
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In operation 7 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in New Braunfels, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,587)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, professional staff, and outstanding repair work that often leaves vehicles looking factory-new. The team receives high marks for proactive communication, with many customers appreciating regular text and call updates throughout the repair process without needing to follow up themselves. Timeliness is a standout strength, with numerous vehicles completed ahead of schedule. Customers also highlight the friendly, caring atmosphere that eases stress during difficult situations. A few customers noted areas for improvement directly in their feedback, including occasional delays due to parts, initial communication gaps, and minor finishing details upon pickup.
AI-Generated from reviews written in the last 12 months
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"Super satisfied with the efficiency and quality of care for my vehicle. They even gave her a wash! Appreciate it all and ..." Read more
"Quality work Very professional staff."
"... quick and easy. Couldnt even notice its a repair looks like it came out from factory." Read more
"Vehicle was done properly work is amazing customer service was on point got the car back quick reccomend highly of this place"
"Repairs look perfect. We appreciate the communication outlining the timeline ..." Read more
"... of town. We got the car in before I left and I was ready the day before I was to return. Could not have planned it better!" Read more
"My truck was completed 4 days earlier than promised! That was a great surprise!"
"... were expected to be done at a later date and it was done a week earlier. the process was quick and professional." Read more
"... Also, you under promised on the completion date. You delivered 5 days early. Awesome!" Read more
"... off the vehicle by ordering the parts promptly. The entire process was completed in just a few days. This was much faster than I anticipated." Read more
"Excellent service. They kept us up to date and informed almost every day. They completed the work exactly as scheduled and ..." Read more
"Constant updates, finished when they said they would, and very easy process throughout. I would def recommend ..." Read more
"Classic Collision kept me updated every step of the way while repairing my car. Their customer service was ..." Read more
"An outstanding body shop. Your constantly updated by Classic Body Shop about you vehicle at each step of their repair prosses. Impressive! ..." Read more
"CC was great! I knew when my vehicle was moved to the next phase of repair with text updates. Got my truck back like ..." Read more

My Experience

From the front desk to the parking lot, everyone I interacted with was helpful and made the process smooth and easy. Helpful with the rental car process too. Took the worry away from me and the process of working with insurance. I did very little. Kassandra and staff did it all!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I really liked the fact they send text messages to let you know each phase in the repair, no need to call check in it was automatically done. They gave me an estimated date when the car would be finished and they completed on that exact date.

Customer Service

Very nice and caring. Great customer service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Truck came out good, great communication and timeline was on schedule

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

So far so good. Thank you. Everyone was very nice and prompt. I was constantly updated. Great service!

Likely to Recommend

Very likely to recommend

Repair Quality

Very satisfied with the work done

Customer Service

Customer service was great, no complaints

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Awesome process from start to end

Customer Service

Eveybody was professional and courteous

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Received a fair price for repair work and job completed quickly.

Customer Service

Casandra explained the process to get a quality estimate. After tear down received a reasonable estimate. Vehicle was ready earlier than promised.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repairs were done as described and in a timely manner. Everyone was very friendly and professional!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Constant updates, on time repairs, and a clean vehicle when picked up with a lifetime warranty on paint. Very pleased that customer service is still alive.

Likely to Recommend

Repair Quality

Constant updates, finished when they said they would, and very easy process throughout. I would def recommend Classic Collision if you need a vehicle repaired. Customer service isn't dead after all!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Just keep on doing what you are doing. I appreciate the texts sent to me keeping me informed as to what was going on with my car.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job

Likely to Recommend

For sure great job

Repair Quality

Did great job and on time

Customer Service

People were very nice

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The entire process was smooth, start to finish.

Customer Service

Great communication.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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