Franks Collision Center of Alabama

5.0 (457reviews)

100%

(334) 209-2838

615 Opelika Road Suite #1, Auburn, AL 36830

100%

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615 Opelika Road Suite #1
Auburn, AL 36830

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About Franks Collision Center of Alabama

See Photos

615 Opelika Road Suite #1
Auburn, AL 36830

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 30 years, 5 years at this location.

Locally owned family business expansion into Auburn, Alabama. 30 years in business in Columbus and LaGrange, Georgia. We service vehicles involved in collisions for most vehicles.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

German

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Honda

I-Car

Call

Website

Reviews (457)

Sort By:
Newest
Rating

362 Customers Rated

5 Stars

73.5% Complete

(336)
4 Stars

3.9% Complete

(18)
3 Stars

0.4% Complete

(2)
2 Stars

0.4% Complete

(2)
1 Star

0.2% Complete

(1)
< 1 Star

0.7% Complete

(3)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its exceptional service quality, outstanding communication, and professional staff. Many highlighted the thorough and regular updates provided throughout the repair process via texts and calls, making the experience stress-free. The quality of repairs was frequently described as restoring vehicles to like-new condition, with several customers noting the added touch of cleaned and vacuumed vehicles upon return. Timeliness was generally well-received, with most delays attributed to parts availability or insurance. Customers appreciated the transparency and professionalism displayed at every step. A few customers noted minor areas for improvement, including occasional miscommunication about completion status and cleanliness of vehicle interiors, as mentioned directly in their feedback. Overall, the shop earned strong recommendations, with many customers expressing intent to return and refer friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"... my satisfaction level goes far beyond 10 because Franks Collision went FAR above and beyond the standard repair, care, and treatment that I normally receive in other ..." Read more

"I have great respect and admiration for them. They not only fixed the damage, but also the issue of my driving, free of charge. Don't worry. From the moment you ..." Read more

"... communication from beginning to end were top notch. The work to repair the damage to our car, matching new parts and paint exactly and attention to detail was superb. ..." Read more

"Excellent repair and customer service. Thannk you awesome communication too ! Highly recommend."

"The staff was very professional and fixed my car in a timely manner . I have been driving my car for 2 days and so far ..." Read more

"It was done the day after I dropped it off and then I could pick it up the next day when I was available!"

"It was ready days ahead of promised date."

"I was expecting 10 days but only took 2"

"Took an extra day but the delay and progress was well communicated"

"The only reason it wasnt ready when promised was because of insurance."

"... listening to and understanding our concerns, and communication from beginning to end were top notch. The work to repair the damage to our car, matching ..." Read more

"The shop was extremely transparent throughout the whole process."

"The communication was truly the best and most engaging that I have ever received in similar circumstances."

"Great job of communicating every step of the process."

"Several times I was texted that the work was completed but it wasnt"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... my satisfaction level goes far beyond 10 because Franks Collision went FAR above and beyond the standard repair, care, and treatment that I normally receive in other ..." Read more

"I have great respect and admiration for them. They not only fixed the damage, but also the issue of my driving, free of charge. Don't worry. From the moment you ..." Read more

"... communication from beginning to end were top notch. The work to repair the damage to our car, matching new parts and paint exactly and attention to detail was superb. ..." Read more

"Excellent repair and customer service. Thannk you awesome communication too ! Highly recommend."

"The staff was very professional and fixed my car in a timely manner . I have been driving my car for 2 days and so far ..." Read more

"It was done the day after I dropped it off and then I could pick it up the next day when I was available!"

"It was ready days ahead of promised date."

"I was expecting 10 days but only took 2"

"Took an extra day but the delay and progress was well communicated"

"The only reason it wasnt ready when promised was because of insurance."

"... listening to and understanding our concerns, and communication from beginning to end were top notch. The work to repair the damage to our car, matching ..." Read more

"The shop was extremely transparent throughout the whole process."

"The communication was truly the best and most engaging that I have ever received in similar circumstances."

"Great job of communicating every step of the process."

"Several times I was texted that the work was completed but it wasnt"

Daniel (Nissan owner) reviewed 8/20/26

Very good service Thank you

Jerry (Mercedes-Benz owner) reviewed 8/17/26

5 stars

Chris (Toyota owner) reviewed 8/10/26

Great service all the way around and will definitely recommend to others

Jungi (Toyota owner) reviewed 8/6/26

Good perfecr

Good

Jamie (Toyota owner) reviewed 8/5/26

The customer service was fantastic. They were super nice and kept me informed of what was going on with my vehicle.

Diana (Acura owner) reviewed 8/5/26

Timothy (GMC owner) reviewed 8/3/26

Frank”s personnel were easy to work with, they were very timely in keeping me updated and the work was excellent

Stanley (Kia owner) reviewed 7/24/26

Margo (Honda owner) reviewed 7/23/26

Team work was exceptional Chelsea so sweet would highly recommend Frank's Collision

Reliable and dependable

Great service treated like a valued customer

Great communication regarding parts received and work done

Jack (Toyota owner) reviewed 7/23/26

Dustin (Acura owner) reviewed 7/17/26

Yall were outstanding on everything!

Phillis (Acura owner) reviewed 7/15/26

Jerry and the team was very professional, knowledgeable and courteous. I was very satisfied with the outcome of the work that was done on my vehicle and will highly recommend them to my friends and family.

William (Jeep owner) reviewed 7/13/26

Already have

Frank’s was professional, personable, and super competent with our repairs. Chelsea and Jerry were amazing to work with.

Gwendolyn (Hyundai owner) reviewed 7/13/26

Chelsea and Jerry kept me informed with an update of what was going on with my car at all time. Chelsea was great in customer service, because she was the one I mostly stayed in contact with. I was extremely and highly satisfied. Thanks to all the staffs who had some assistance with my car. And then my car was washed and clean.

Frank's did a very good job

Very satisfied with my vehicle.

Wonderful job done.

Richard (Jaguar owner) reviewed 7/10/26

Fantastic Customer Service from Jerry !!!! This is my GOTO place for this kind of work!!

Thank you Jerry !!!

Leigh (Honda owner) reviewed 7/8/26

What an amazing experience. From the beginning to the end, communication was excellent and exploration of services and expectations were above and beyond. Speaking to the team was like speaking to a long time friend - comfortable and knew my car would be in caring hands. Keep up the great work as there is nothing I would recommend to change. Love the small town feel and casual conversations I’ve had. But more importantly, how the team took care of my daughter as she is coming into adulthood. We are not from the area and if we were, Frank’s Collision of AL would be our home for our needs. Keep up the great work and it was a pleasure working with you.

Amy (Honda owner) reviewed 6/27/26

From my first communication with Frank’s Collision, everyone has been engaged in helping with our issue. Your experienced staff knew what tests to run and what to do. You all have been a blessing. We are so grateful. Thank you!

Frank’s Collision Center worked constantly to find where water was leaking in and communicated at every turn to keep us informed. We sure appreciate them.

We appreciate them keeping us informed what’s going on with our vehicle. They’re so courteous and helpful. They work diligently to find the issue.

John (Kia owner) reviewed 6/22/26

Hongbin (Hyundai owner) reviewed 6/15/26

Very satisfied with nice people at frank's center.

Christian (Hyundai owner) reviewed 6/11/26

I really appreciate you guys

An amazing young lady at the front desk

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Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Franks Collision Center of Alabama

Get an AI powered repair cost prediction

Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About Franks Collision Center of Alabama

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (457)

362 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?