Freeman Collision Center
Freeman Collision Center is proud to be the only Certified Collision Center in Northern California on both Toyota and Lexus vehicles. We are even more proud that we are fully equipped and have highly trained technicians to repair all makes and model vehicles. Our ongoing training with yearly manufacturer inspections ensure our repair processes are consistent and top of the line. The Freeman dealership has been in Sonoma County since 1963 with the opening of Freeman Toyota. We are located in the heart of the wine country and are proud of our ongoing efforts to offer excellent service in our area. From the moment you walk into our showrooms, you will know our commitment to customer service is second to none. We strive to make your experience with the Freeman dealership a good one - for the life of your vehicle. Whether you are purchasing, servicing or in need of collision repairs, you have come to the right place.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The Collision team was perfect. I do think there is room to improve a better integration with the dealership service entity to avoid having to pay for 2 diagnoses for the same repair. Other than that, I am a loyal customer having purchased both my Priuses from Freeman.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Front desk staff were professional and friendly. Very easy to work with. Paul was professional, knowledgeable and available. He was terrific to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Paul was outstanding. He communicated thoroughly and kept me appraised of changes in the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Enjoyed working with Paul and the ladies at the receptionist desk, cordial and easy to communicate with. The overall work was done quickly and done well. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Top notch organization
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
I was notified on 1/3/24 that my vehicle is ready for pickup, I picked up my vehicle on 1/5/24 at around 2pm. When I walked in the office nobody was there. After some time I was helped and handed my keys and paperwork. Nobody explained the work to me or showed me the completed repairs. I took the vehicle. While driving my vehicle home I noticed the drivers mirror shaking and was still damaged also a huge air leak on the drivers side, pulled over found that my drivers mirror wasn’t repaired when I stated that it was hit in the accident, also drivers front door and drivers rear door seals hanging off the car causing a air leak. Also found the paint scratched in the drivers side door jams front and rear, So I returned my vehicle to Josh to properly complete the repairs for a second time. Called Josh for a update 3 separate times with no call back, (he was at the dentist) Josh contacted me after some time, to tell me that I have to contact State Farm, I did and State Farm confirmed that my driver mirror is a safety issue that should have been addressed. 1/12/24 Josh text that my vehicle is ready for pickup. sent my wife in a Uber to get my vehicle. Inspected my vehicle that night to find that none of the weather seals were installed at all, looks like only the mirror and a sticker was replaced, scratches still in both door jams also noticed that missed body work in the same area of the accident (plastic scratches and paint missing) I sent 3 text messages to Josh with no reply. 1/18/23 After waited several days to hear back, I drove to freeman collision to hopefully get some help with the remaining issues with this repair. I was told that Josh is in a meeting and he will call me after. 1/19/23 still no call back from Josh.
Customer Service - 4.5/5.0 -
The personal that greeted me was the best part of this repair. She agreed with me that so many things were left undone, she just circled the entire write up sheet in the area of repair. She was very understanding and apologetic.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Used OEM parts and communicated well
Customer Service - 5.0/5.0 -
Respectful and communicated well. However the automated system that gave text messages was difficult to manage on a cell phone.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks brand new, thanks to all that helped in the process of fixing my car.