Freeman Collision Center
Freeman Collision Center is proud to be the only Certified Collision Center in Northern California on both Toyota and Lexus vehicles. We are even more proud that we are fully equipped and have highly trained technicians to repair all makes and model vehicles. Our ongoing training with yearly manufacturer inspections ensure our repair processes are consistent and top of the line. The Freeman dealership has been in Sonoma County since 1963 with the opening of Freeman Toyota. We are located in the heart of the wine country and are proud of our ongoing efforts to offer excellent service in our area. From the moment you walk into our showrooms, you will know our commitment to customer service is second to none. We strive to make your experience with the Freeman dealership a good one - for the life of your vehicle. Whether you are purchasing, servicing or in need of collision repairs, you have come to the right place.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Front desk and Eric where great to work with
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
While Eric was very efficient and able to provide accurate information about the progress of the repair, it was extremely difficult to get in touch with him. When my car was first delivered to Freeman, it took a week for Eric to get in contact with me and I had called several times during that week to check in. After that, I called every two weeks for an update but the only time Eric ever reached out to me was once the repair was completed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service , and my vehicle looked same as before after repair was done.
Customer Service - 5.0/5.0 -
Eric was really good and he is aware of his job, he went over all detail and repair section with me .
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication, great quality of work.
Customer Service - 5.0/5.0 -
Great communication every step of the way.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I had to bring my truck back because they missed one part of the repair. I had to wait an hour for my truck to have that missing piece done which interrupted my work day — very very inconvenient.
Customer Service - 0.5/5.0 -
The front desk personnel were rude and not helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Overall care and service by staff was exceptional! Additional interaction with car rental company and Freeman automobile service department was seamless.
Customer Service - 5.0/5.0 -
Erik Ellingson coordinated everything beautifully and kept me in the loop along the way.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Erik was great! Kept me informed and was easy to work with
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I already have!
Repair Quality - 5.0/5.0 -
Erik and the ladies at the front desk were incredible every time I called or came in to the office. They were polite, helpful, and very concerned that everything was taken care of properly. I couldn't be happier! My car looks as good as it did the day I bought it. Every time I called, they assured me that they had time to answer questions and made sure I knew exactly what was going on. Erik even encouraged me to call my insurance when I explained that a moving object on the freeway hit my car while I was driving, so now my insurance rates won't go up. I've already recommended the shop to a few friends.
Customer Service - 5.0/5.0 -
Excellent customer service; always friendly, patient, and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Erik was so helpful! He made sure that he could use the cap from my mirror so I wouldn’t need to wait for my mirror to be painted.
Customer Service - 5.0/5.0 -
All reps were very helpful. Erik made sure he was in the office early to let me in and drove me and my daughter to the rental service so we could get to school and work on time.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Josh is GREAT. He was extremely helpful through out the whole process. It would be a 10 but the arm that opens the rear door is making sounds when opening with slight jerking motion. Will call to talk to Josh.