Freeman Motor Company
In operation 16 years, 12 years at this location.
The Freeman Auto family has been around since 1990. We provide a one-stop auto experience, from the start of owning a car, keeping it maintained, and getting it back on the road after an accident. Because we offer the highest level of customer service, communication, and quality, we have been able to maintain decades of positive customer relationships. Freeman Auto Body has a team of certified professionals committed to delivering quality and service to all our customers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Reviews (126)
- Sort By:
- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I already have talked to friends about how great Freeman is.
Repair Quality - 5.0/5.0 -
Very courteous, efficient, and high quality work. Freeman under promises and over delivers. They worked closely with the insurance company on coverage and payment so there was very little for me to do but wait. Tosha did an excellent job working with me and coordinating with the repair team.
Customer Service - 5.0/5.0 -
People were so nice and considerate. The waiting area is very inviting and there was coffee available.
Returned Clean
Likely to Recommend - 0.5/5.0 -
The final cost for the bumper/spoiler was $500=- higher than the estimate..I turned in the estimate to my insurance co..so I am out +-$500!
Repair Quality - 0.5/5.0 -
Many of the proposed services were NOT required and more expensive than MBI Motors were I finally took my car!!
Customer Service - 1.5/5.0 -
Not responsive!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
ABOVE AND BEYOND
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
In addition to the lack of communication, my car was returned with an obviously bent and broken license plate cover, which was an original factory part and should have been replaced.
Repair Quality - 2.5/5.0 -
There was no communication regarding the process or timelines unless I called. In contrast, crash champions in Tigard has an automated system where I was updated weekly. This lack of communication led to a 10 day delay- where my car sat getting nothing done.
Customer Service - 2.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Updates were somewhat lacking for my auto body repair. My Tesla required nearly 3 weeks to repair and I wasn't really given a timeline when it would be done. In the 2nd week I was informed that the headlight would need to be replaced and there was a delay until it was ordered and received and the repair stretched into the 3rd week. I'm puzzled why that this wasn't done earlier in the process. Other than that I'm very satisfied with the repair work. It looks as good as new!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tosha was great to work with and very responsive to my needs. Also, followup communication for updates was timely.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Timeline was 2 weeks at the beginning almost 2 months later I finally got my car back. Repairs are good. Just a lot of delays.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0 -
Tosha was great to work with.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Would never recommend any other place
Repair Quality - 5.0/5.0 -
You and your team were amazing and so nice to work with You did what you said when you said would do it ! Great people! Great Service! Thank you so much
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never recommend this body shop to anyone as long as CSR is working there.
Repair Quality - 0.5/5.0 -
I will not recommend this place to fix your Tesla. No proper communication, no updates from customer service representative Tosha, her attitude changed after my Tesla got towed in to their body shop for repair, she kept saying take your car some where to get it fixed. it took two months to fix my Tesla Model X, kept saying wrong part sent by Tesla, don’t they have part numbers?. Why was a wrong part ordered at the first place?. Bad customer service, I had to keep asking for repair updates. Horrible experience.
Customer Service - 0.5/5.0 -
Terrible customer service, no updates at all, kept saying wrong part sent by Tesla.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
Loved all at Freeman!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will be singing the praises of this team fro m the mountain tops! (figuratively)
Repair Quality - 5.0/5.0 -
There should be an option for "More than satisfied"!! This team was AMAZING!!!!!
Customer Service - 5.0/5.0 -
Again, "More than satisfied!"
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
i trust freeman motors
Repair Quality - 5.0/5.0 -
excellent experience through and through
Customer Service - 5.0/5.0 -
we were kept well-informed of the process.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommended and made a nice REEL on my account for how happy I was with your work.
Repair Quality - 4.5/5.0 -
Excellent service, coordination, and communication. Thank you and I’ll be recommending my friends and family to your shop. I’m very grateful for your outstanding work.
Customer Service - 5.0/5.0 -
Tosha was spot on with the complete process and was very impressed that everything was done as promised. Even more than I expected was done. Hats off to your team to make my experience a great one. Thank you.