Gabe's Collision Service, Inc.

4.9 (3,686reviews)
97%
3700 Genesee St,  Buffalo,  NY  14225
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In operation 62 years.

Our goal,at Gabe's Collision South,is to exceed our customer's expectations with regard to their vehicle. We put our reputation on the line with a lifetime warranty to repairs as long as the customer own their vehicle.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:30 am - 12:00 pm
* Holiday hours may differ.
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Reviews (3,686)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, kindness, and attentiveness throughout the repair process. Communication stands out as a major strength, with customers appreciating frequent text and phone updates that kept them informed at every stage. Timeliness is another highlight, as many vehicles were completed ahead of schedule. Customers also appreciated the complimentary interior and exterior detailing as a pleasant surprise. A few customers noted areas for improvement, including occasional delays in proactive communication about schedule changes, isolated cleanliness concerns upon vehicle return, and unexpected credit card processing fees not disclosed upfront. Overall, the overwhelming majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... informative text messages. My car was ready as promised. Customer service is second to none. Every one is very courteous and helpful. I could not be more satisfied. I am ..." Read more
"... was exemplary! Thank you! Awesome communication! Excellent vehicle service and excellent customer service! Thank you!!" Read more
"... accommodating throughout the process. Very nice people and wonderful service. It was a nice surprise that the interior of my car was cleaned when I picked it up as well. ..." Read more
"... vehicle repaired at Gabe Collision and as always service , work and overall experience was exceptional.Highly recommend." Read more
"Highly professional, great customer service The collision work was fantastic and the communication ..." Read more
"Ready when promised Kept me informed the entire time Gabes was great!!!"
"the team got my repair done quicker than expected. everyone was really nice and made the experience ..." Read more
"I got a text msg frequently about the status My car was ready 2 days before originally communicated The front desk reception was very professional Gabes ..." Read more
"It was promised September 15th, it was ready 94 which is 11 days earlier than expected. They did a great repair job, looks like new. I love ..." Read more
"Just took a long time"
"Yes, every day they would send a text to me on the parts they had to order and when it would be ready to go home. My ..." Read more
"Thank you for your service! The communication throughout the process was excellent. The employees were kind, compassion, respectful, ..." Read more
"... My vehicle looks great! Service was outstanding. They updated the progress of the repair of my Chrysler Pacifica on a daily basis. The team at Gabe's Collision was ..." Read more
"... previous comments. Time ran longer than estimated. Time necessary for job not clearly explained Looks like new and very professional. Interior adjustments ..." Read more

My Experience

Everyone was very polite and helpful. I was Updated about my Vehicle often. IM very happy with my repair. Thank you, Donna Fraterrigo

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was wonderful! The price was fabulous and the work even better. I will recommend you any chance I get!

Likely to Recommend

Any chance I get I recommend Gabes!

Repair Quality

Beautiful work from an honest and professional company. I will recommend you to everyone I know!! Thank you!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks to Doug Smith my first experience at Gabes was great.Doug walked me through the process and kept me informed on all the progress.Received my car ahead of promised date and looks great.Thanks again!

Likely to Recommend

Best collision shop in town

Repair Quality

Everyone is polite and efficient and excellent work

Customer Service

Customer service is excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing work!!

Customer Service

Steve went the extra mile and kept me informed!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The mechanic that worked on my car did an excellent job. 10/10 service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Fast service

Repair Quality

Good fast service

Customer Service

Good service and fast

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Already have

Repair Quality

Once again an excellent job

Customer Service

Never a doubt

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I have been using Gabe’s for years but this time was bad really disappointed

Repair Quality

The parts took a month to come in I paid the complete bill from the estimate and was charged additional amount after the work was done

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

The best customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication and efficient processes

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great prices, friendly staff. Part came in earlier than expected .

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Craig is the best i always go there when I need a repair!

Likely to Recommend

Repair Quality

Craig was amazing he kept me up to date with all the repairs

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great service and quick turn around. Thank you

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