Garber Collision
In operation 119 years, 14 years at this location.
A full service I-Car Gold Certified and the only Certified Honda and Acura Collision Shop in Rochester NY repairing all makes and models. We have great relationships with all insurance companies. We also offer free 24 hr towing if your vehicle is repaired here. Call today 585-334-0005
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
The “repaired” wheel in violation of GM Financial lease agreement. When i turn in thus car i may be forced to pay for new wheel! A damaged wheel can not be successfully repaired!
Repair Quality - 2.5/5.0 -
I am extremely dissatisfied because Garber Collision on West Henrietta Road structurally repaired and straightened my severely damaged right front passenger wheel instead of replacing it. General Motors explicitly prohibits wheel straightening, and GM Financial lease rules strictly forbid structurally altered wheels at turn-in. This unauthorized repair leaves me with serious safety risks and future lease penalties on a brand-new vehicle. I need this wheel replaced with a brand-new factory OEM part, and I want the Shop Manager to contact me with a resolution
Customer Service - 5.0/5.0 -
The repair shops personnel were great. Putting a repaired right front wheel on a 5 month old leased Trailblazer ACTIV was not.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They did great had a little issue and they fixed it right away
Customer Service - 5.0/5.0 -
Communication was great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The only issue is that the car was not clean when it was delivered, it was cleaned on Friday and delivered on Monday. We were not happy about that.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ashley specifically was awesome and patient.
Returned Clean
Likely to Recommend - 0.5/5.0 -
This last visit was terrible. Next time (hopefully there will be no need) it was suggested I go to Gerber Body shop. I’ve heard good things about them.
Repair Quality - 1.5/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great at every level of the process
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
My insurance said Garber wasnt a preferred Collision place to take my car, but since this is a lease, I felt it would be best to keep the work in house. I will be reconsidering that if anything happens again. The lack of attention to detail makes me skeptical of any future work here.
Repair Quality - 0.5/5.0
Customer Service - 3.0/5.0 -
Updates along the way were nice, but I would have expected more than just handing me the keys and saying the car is out front. There was no going over what was actually done. Also, I had emailed asking if the whole car was going to be fully cleaned/detailed because I'm worried about glass remnants when I have small children in the car. I was assured that a full detail was going to be performed. Clearly it was not.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very happy with outcome
Repair Quality - 5.0/5.0 -
All went well
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
First rate work. Car looks fantastic
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
It was difficult getting a completion time but there was a holiday during the schedule and a delay from the insurance adjuster.
Customer Service - 4.5/5.0 -
Pleasant and responsive. Would have liked a little more outreach.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ashley was awesome with keeping us up to date on the repairs