Garber Collision
In operation 119 years, 14 years at this location.
A full service I-Car Gold Certified and the only Certified Honda and Acura Collision Shop in Rochester NY repairing all makes and models. We have great relationships with all insurance companies. We also offer free 24 hr towing if your vehicle is repaired here. Call today 585-334-0005
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
First rate work. Car looks fantastic
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
It was difficult getting a completion time but there was a holiday during the schedule and a delay from the insurance adjuster.
Customer Service - 4.5/5.0 -
Pleasant and responsive. Would have liked a little more outreach.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ashley was awesome with keeping us up to date on the repairs
My Experience - 5.0/5.0 -
Repair of the broken trim piece on my 2018 Acura RDX was done quickly. Having a loaner car while the work was being done was very helpful by allowing me to do other things during the work. Especially appreciated manager Ken fixing some minor paint chips on the car with my matching paint color touch-up bottle. Good service with a special touch(up)!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ken and the team did a great job. The XC90 looks very good, the communication was very good and they help accommodate me along the way
Customer Service - 5.0/5.0 -
Same
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team at Garber Collision was professional, and absolutely on top of everything from the moment I showed up at their door right after having hit a deer, till I picked my vehicle up when it was finished. I had the same thing happen a year ago and used a different collision shop in the area and had a terrible experience. No one knew what was going on with my vehicle, I recieved conflicting information from various employees and they would not get back to me until I had called several times or was on hold for long periods of time. With Garber, my experience was completely different. The front desk associate was 100% on top of everything from the first moment. She also emailed me updates every single time something happened with my vehicle and whenever it went to a different stage in the process. She also cc'd into the email an associate from each section of Garber like service, collision, parts, etc so they could jump in when I had questions. I was so thankful that I decided to go out of network with them.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and friendly staff.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I so appreciated the text updates of my cars progress.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Will do!!
Repair Quality - 5.0/5.0 -
Amazing customer service & experience! So grateful for their kindness in a stressful time..
Customer Service - 5.0/5.0 -
Amazing
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I must share that Ken was a pleasure to work with My SUV looks great, Im grateful that I was told not to wash vehicle for 30 days since they painted my tailgate It was a pleasure to have my vehicle repaired at Garber
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
did not replace the license decorative plate, and did not have a good quality of repairing and painting the front trunk
Customer Service - 5.0/5.0 -
Good communication from Ashley and understanding of my needs