Garber Collision
In operation 119 years, 14 years at this location.
A full service I-Car Gold Certified and the only Certified Honda and Acura Collision Shop in Rochester NY repairing all makes and models. We have great relationships with all insurance companies. We also offer free 24 hr towing if your vehicle is repaired here. Call today 585-334-0005
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ashley was so helpful throughout the process of fixing my vehicle. I appreciate her patience and honesty while dealing with me.
Customer Service - 5.0/5.0 -
Ashley was so helpful throughout the process of fixing my vehicle. I appreciate her patience and honesty while dealing with me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Shailynn was very nice to me and offered me a ride
Repair Quality - 5.0/5.0 -
Shailynn was very nice to me and offered me a ride
Customer Service - 5.0/5.0 -
Shailynn was very nice to me and offered me a ride
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
See comments. Highly recommended.
Repair Quality - 5.0/5.0 -
Excellent job in a timely fashion, respectful, co.petent,and polite staff. Thank you!
Customer Service - 5.0/5.0 -
See above
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was kept up to date on the repairs and everyone was very courteous and friendly.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Did a great job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Everyone was awesome from the agents who helped me to the people who fixed my car. Thanks everyone!
Customer Service - 5.0/5.0 -
Totally awesome thanks !!
Likely to Recommend - 5.0/5.0 -
we have recommended in the past and will continue to do so!
Repair Quality - 5.0/5.0 -
we worked with Ken Kaiser, he was great! very helpful and responsive to our questions, and kept us updated as issues were being addressed.
Customer Service - 5.0/5.0 -
see previous answer ... Ken Kaiser was great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I brought my Forester in for repair for mild rear collision damage. I was kept informed about the status of my repair during the process. The result was truly "like it never happened." The staff were courteous cheerful at every step. They worked with my insurance carrier (Amica) smoothly. Definitely recommend!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Nothing is ever perfect but I’m confident the the Garber team will work to be as close to perfect as possible. They were quick to address any concerns I noted after delivery and they were there to offer some sage advice on how we can rectify those concerns. In my mind it is how well you handle concerns, that really sets you apart in any business, especially this business.
Repair Quality - 4.5/5.0 -
Working with Ashley and Dan after the repair I noted an issue with the drivers side wheel well trim. Dan noted the issue with a bracket or two that had become disconnected but upon fixing it I noted the “poor fit” of the trim. Dan informed me that my insurance only allowed for an aftermarket replacement part which left a noticeable gap with the fender. Working with Dan and team, I’m confident that we will fix this issue with an OEM part so that the repair will come out as a “10”! To be continued….
Customer Service - 4.5/5.0 -
Communication has been good while being somewhat misaligned with expectations, as my car was completed ~ seven days later that originally stated. That said the issue was with the calibration of the sensors and the team rallied to get it right and it was worth the wait. Communication was consistent, professional and accountable!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
have never had any problems w their work
Customer Service - 4.5/5.0 -
can be impersonal at times
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied. My car looks like new!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would highly recommend Garber to family and friends!
Repair Quality - 5.0/5.0 -
Overall I am very impressed with the quality of the collision repair to my 2023 Subaru Outback. The great work the team did resulted in my car looking like "it never happened". I must also say that Ken Kaiser did an excellent job communicating with me about vehicle status and answering all questions that I had in a timely fashion! When I initially picked up my car, I identified two small things to be addressed (missing protective door edge trim and a small dimple in the passenger door jam), which were quickly addressed and without question. I would highly recommend Garber Collision to family and friends!
Customer Service - 5.0/5.0 -
Ken Kaiser did an excellent job communicating with me about vehicle status and answering all questions that I had in a timely fashion! I was also very appreciative of Garber making arrangements to shuttle me to and from my home. The front office staff was very friendly as well.