Garber Collision
In operation 119 years, 14 years at this location.
A full service I-Car Gold Certified and the only Certified Honda and Acura Collision Shop in Rochester NY repairing all makes and models. We have great relationships with all insurance companies. We also offer free 24 hr towing if your vehicle is repaired here. Call today 585-334-0005
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice job and the communication was great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would recommend them without a doubt!
Repair Quality - 5.0/5.0 -
My mechanic Nick and his team were exceptional! The work on my car was done perfectly, and in the estimated timeframe! Everyone was pleasant and so very helpful! I'd recommend them to anyone!
Customer Service - 5.0/5.0 -
All of the office staff were extremely helpful and a pleasure to work with!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repair was done well and you did your best to do the job within an acceptable timeframe.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good j
Customer Service - 5.0/5.0 -
Very good job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Only thing was that my H on the front of the car was missing and so was the tow cover. I had to go back and point it out to them. If I hadn’t it wouldn’t have been fixed. They handled it very well once I let them know and replaced them as soon as they could. Someone should have taken a look at my car with me before letting me go.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The repair looks great but the car appears to have new damage to the paint in other places which must have occurred during these two weeks at Garber.
Customer Service - 3.5/5.0 -
Customer service was friendly, but did not send the car for State Inspection as was promised. I now made my own arrangement elsewhere.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Garber was great! Enjoyed quality customer service provided and ease of getting my car repaired.
Customer Service - 5.0/5.0 -
Great customer service at all points of communication.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Extremely happy with everything.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My vehicle is still not finished and there has been absolutely no communication from Garber
Customer Service - 0.5/5.0 -
Car is still not complete with no communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent experience. Took longer than I hoped but was updated with phone calls throughout. My car looks great! I also appreciate the convenient working relationship with the Enterprise Car Rental just down the street. Made drop-off and pick-up quite easy. Garber also worked seamlessly with my insurance company throughout the entire process.
Customer Service - 4.5/5.0 -
The only thing they missed was not following through with my concern that my NYS Inspection would expire before the job was complete. Shared this information with Shealyn(sp?) and she said they would send my car to Service for inspection. This didn’t happen.
Returned Clean
My Experience - 5.0/5.0 -
Thank you Denise for your time and communication for the repair of my vehicle!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Vehicle looked good as new!
Customer Service - 5.0/5.0 -
Denise was great at keeping me informed on the progress of my vehicle
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication throughout process
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Denise and Shaylyn were amazing and were always quick to respond to my questions. Customer service and responsiveness is so very important to me. Thank you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
Very efficient and effective, communication was great I never had to worry about anything and when my vehicle was done they specified what was done and gave me the print out!!! Highly Recommendable
Customer Service - 5.0/5.0 -
Highly satisfied
Returned Clean
Likely to Recommend - 4.5/5.0 -
Good
Repair Quality - 4.5/5.0 -
Good
Customer Service - 5.0/5.0 -
Very good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Again, the length of time I was without my car and the fact that no one at this business considered how to mitigate the severe inconvenience.
Repair Quality - 4.0/5.0 -
Car came back looking great! However, my clock was completely wrong and my connection to the My Subaru app was severed. And I have to return to Rochester to have that fixed. It couldn’t be done via the service rep on the phone.
Customer Service - 2.0/5.0 -
Garber collision had my car for 8 weeks. In the beginning, the admins emailed me each week, and their emails lead me to believe that my car was being fixed. It wasn’t until the 4th week that I was told parts were back ordered. But no one ever offered to help me with a courtesy car to make up for the inconvenience. The Collision Center manager never called me, though he responded to my email. Thankfully the manager of the Webster dealership, who I had cc’ed, did reach out to me via phone and email several times to tell me he was working on some sort of compensation for the inconvenience and lack of communication.