Garber Collision
In operation 119 years, 14 years at this location.
A full service I-Car Gold Certified and the only Certified Honda and Acura Collision Shop in Rochester NY repairing all makes and models. We have great relationships with all insurance companies. We also offer free 24 hr towing if your vehicle is repaired here. Call today 585-334-0005
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have already shared my recommendation of Garber Collision with friends, family members, and anyone who asks me about my experience with you. 10 - stars!!
Repair Quality - 5.0/5.0 -
The team was a joy to work with and my Audi looks spectacular. And drives like new. Please thank the team for me: Kenneth Biemiller, Kenneth Kaiser, Shailynn Celentano, and Denise Hill. All were so kind and responsive every time I called for an update or with a question. Denise — in particular — was especially helpful with email updates (so appreciated!). And her husband did an awesome job buffing my car!
Customer Service - 5.0/5.0 -
The service was professional, responsive, friendly, kind, and — importantly — timely.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Seamless and easy insurance paid situation
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work was done well but more importantly the staff helped a very upset woman through a difficult and scary experience. Denise and staff were great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Denise and staff helped me when I was over my head (my first accident at 78 years old) and upset and stressed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I'm very pleased with Garber and their efforts to help get me back to a good place.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I am not sure yet as a decision has not been made on the radiator. I hit a deer so radiator was destroyed. They put in a used one and now they may put in a new one which I will possibly have to pay difference. Not sure why insurance company would not pay. It is disturbing to me that I picked it up and the radiator leaked so badly from both sides according to my mechanic. How was that missed?? That car I mostly only drive in summer it is a convertible. I may not have found that for weeks.
Repair Quality - 3.0/5.0 -
The vehicle was dropped off Nov 7 picked up I believe on February 6. Two days later radiator was leaking from both sides. I brought it back on Thursday Feb 12. Not sure if they have to put in a new radiator or used. I may be charged for this. Communication was weak on my vehicle progress until last few weeks. Not sure how to rate more than 6 until I know what I will be charged for radiator. Reception staff very kind.
Customer Service - 4.0/5.0 -
Staff was kind and gracious.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was a good experience. They were helpful and very friendly.
Customer Service - 5.0/5.0 -
Was a good experience. They were helpful and very friendly.
Returned Clean
My Experience - 5.0/5.0 -
Over a month which was beyond my expectations but they offered the free painting and touched up the rust spot on the back gate
Likely to Recommend - 3.5/5.0 -
overcrowded in a small collision center
Repair Quality - 4.0/5.0 -
Overall, I appreciate the team’s communication. Everyone was polite, responsive, and very professional through email and updates. I was also grateful for the free paint work on the back gate of my Honda CR-V. However, the repair timeline was much longer than expected. I was originally told the car would be ready in about two weeks, but it ended up taking a little over one month. Because of the delay, my insurance only covered the rental car for one week. After that, I had to borrow my daughter’s car. The rental car I received was also in poor condition—it was noisy and had a bad smell. I wish the collision center could help coordinate rental coverage for the full repair period when delays happen, especially when the work takes longer than expected. Despite the delays, I truly appreciate the staff and their communication. Thank you to the team for their professionalism.
Customer Service - 4.0/5.0 -
Overall, I appreciate the team’s communication. Everyone was polite, responsive, and very professional through email and updates. I was also grateful for the free paint work on the back gate of my Honda CR-V. However, the repair timeline was much longer than expected. I was originally told the car would be ready in about two weeks, but it ended up taking a little over one month. Because of the delay, my insurance only covered the rental car for one week. After that, I had to borrow my daughter’s car. The rental car I received was also in poor condition—it was noisy and had a bad smell. I wish the collision center could help coordinate rental coverage for the full repair period when delays happen, especially when the work takes longer than expected. Despite the delays, I truly appreciate the staff and their communication. Thank you to the team for their professionalism.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My Porsche Cayenne was in for a repair of the mirror. Not only was it much more expensive than the estimate, it also isn’t working properly and has to go back to the dealer for re-programming. Very disappointing
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
The work was Super Excellent. But staff communication is poor. His treatment towards me was indifferent
Customer Service - 1.0/5.0 -
Poor comunication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the work done
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
They did a good job but it took so long that it cost us an extra $1500 in rental car fees - over 2 months is too long for repairs
Customer Service - 4.0/5.0 -
Decent communivation
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The team at garber do a great job. They deal with insurance co directly, and every person I interacted with was professional, friendly and easy to work with. Highly recommended.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am 100% satisfied with my experience with Garber Collision. They were quick, accurate, kept me updated on my car's progress, worked with the rental car company and my insurance on my behalf, and everyone was extremely courteous and friendly. The repairs made on my car were grade A and have it looking like brand new. A huge thank you to everyone @Garber who helped me and my 2023 Civic!!!!