Garber Collision
In operation 119 years, 14 years at this location.
A full service I-Car Gold Certified and the only Certified Honda and Acura Collision Shop in Rochester NY repairing all makes and models. We have great relationships with all insurance companies. We also offer free 24 hr towing if your vehicle is repaired here. Call today 585-334-0005
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The team at garber do a great job. They deal with insurance co directly, and every person I interacted with was professional, friendly and easy to work with. Highly recommended.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am 100% satisfied with my experience with Garber Collision. They were quick, accurate, kept me updated on my car's progress, worked with the rental car company and my insurance on my behalf, and everyone was extremely courteous and friendly. The repairs made on my car were grade A and have it looking like brand new. A huge thank you to everyone @Garber who helped me and my 2023 Civic!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Extremely disappointed with my experience this time with Garber. My experience in May was great so not sure what has happened but it certainly was disappointing.
Repair Quality - 1.0/5.0 -
My appointment was January 5th and I finally was notified my car was ready January 26. I was notified on January 8th that there was additional damage. It shouldn't have taken 3/4 days to take my car apart and write the supplement for additional damage. Did they really start on January 5th???? I had my car in there last May and the car was taken apart and the supplement was written the first day of my appointment and sent to my insurance immediately. Just for the record neither accident was my fault
Customer Service - 1.5/5.0 -
I did receive emails from Denise but I also had to reach out to find out the status of my repair. Much better service last May!!!!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already have given high marks about your service to friends.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Would have liked to have more updates on vehicle repair since it required longer than original estimate based on additional damage. I understood the delay in the repair, but had date when it was expected to be ready.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Not satisfied with the communication from the repair shop. The manager Ken was very unprofessional on numerous conversation regarding expected completion timeframe. Every time I called I received a different timeframe. Was constantly told that things kept coming up. How does an alignment just come up? This task was already calculated in the original estimate. So it should have been expected. Had my car for almost 2 months and couldn’t offer a loaner vehicle within that timeframe.
Customer Service - 1.0/5.0 -
Receptionist was nice. Ken the manager was unprofessional.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Overall work was good with a couple of minor issues
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Good work but it took some time at the end
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Repair work was excellent. Had some minor issues with loaner.
Customer Service - 4.5/5.0 -
Everyone i delt with was pleasant and professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Garber Collision did a fantastic job on my vehicle. Kept me up to date what was going on with the repairs. Completed the job in reasonable time. Very happy!!
Customer Service - 5.0/5.0 -
Did a fantastic job!!
Returned Clean
Likely to Recommend - 5.0/5.0 -
You were recommended to us by a trusted colleague, and we will not hesitate to donthe same for others.
Repair Quality - 5.0/5.0 -
The car door looks perfect—no sign of any of the previous damage. We appreciate the detailed cleaning of the interior as well!
Customer Service - 5.0/5.0 -
The staff were courteous and professional; a pleasure to work with.
Returned Clean
Likely to Recommend - 5.0/5.0 -
We will share this with our 40 friends.
Repair Quality - 5.0/5.0 -
The car looks brand new. Fabulous work! Thank you.
Customer Service - 5.0/5.0 -
Communication skills are fabulous, from the first time we dropped of our car to the numerous emails, sharing the progress of our car.