Garber Collision
In operation 119 years, 14 years at this location.
A full service I-Car Gold Certified and the only Certified Honda and Acura Collision Shop in Rochester NY repairing all makes and models. We have great relationships with all insurance companies. We also offer free 24 hr towing if your vehicle is repaired here. Call today 585-334-0005
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Tim is the best of the best
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything looks great The only thing that was disappointing was I had to wait over two weeks for the repairs to be completed Due to parts not available and had to send to Germany For them. The other problem is the fact There was no car Loan available while I waited 2 weeks through no fault of my own. Everyone was kind and understanding and very apologetic But I had to cancel a lot of appointments to be without a car.
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.0/5.0
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Likely to Recommend - 2.5/5.0 -
Customer service end need lots of improvement...would be MUCH better to not have to deal with an answering machine every time I called.
Repair Quality - 5.0/5.0 -
The quality of the repair is GREAT!
Customer Service - 2.0/5.0 -
No texts until the day before it was done (they entered my cell # incorrectly...off by one digit--I left my cell # more than once on the answering machine early on in the process and told them I hadn't recd any texts--issue wasn't resolved until the day before my car was done). My calls ALWAYS went to voicemail and were not returned until I left a 2nd voicemail the following afternoon. I later learned they had staffing issues. I understand that sometimes happens, but there's no doubt it affected my satisfaction with the customer service portion of my experience.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Car look great!
Customer Service - 4.0/5.0 -
Miscommunication but anything sorted
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
Upon first entering the shop I expected to be greeted by a receptionist. No receptionist at the front desk that day.
My Experience - 5.0/5.0 -
Thank you so much you guys have done a fantastic job detail oriented got my car back when you said it was again thank you
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
Your team was very courteous. They called my rental company and they came over right away to pick up up. Answered any questions we had. My phone calls were always returned. Job well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0 -
I'm not too sure that my friends would pay full price for JDM Honda parts, but if they were to I'd recommend them to garber everyday
Repair Quality - 5.0/5.0 -
Quick and got her back in shape
Customer Service - 5.0/5.0 -
Good people that helped me out
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
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My Experience - 5.0/5.0 -
Excellent service. Friendly and quick. My car looks beautiful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I like the e mail updates & the car was very clean when I got it back. Thank you everyone involved