Garber Ford Bay City
Garber Ford Bay City is a full-service collision and mechanical repair facility servicing all makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Never again
Repair Quality - 0.5/5.0 -
First and last time I'll be bringing my vehicle there... State farm recommended me bring my car there for an accident repair... you guys had to replace radiator, coolant, bumper and others associated.... I get my car drive it home, hear rattling in front end. I call you all back left a message as it was after hours.... Stating "I want it looked at" because it didn't rattle before, in the morning I go out to my car to find a pool of coolant under my car. The tech did not attach the coolant reservoir and it wiggled loose also my horn didn't work anymore... and it did before I had it taken in... Long story short Dan called me told me to bring it in... my husband brought it in Dan was rude! Stating that "you know a lot of work has been done to this car" .... insinuating we were being dishonest.... EXCUSE ME! EVERYTHING THAT IM REPORTING THATS WRONG IS WHAT Y'ALL TOUCHED!!!! UNACCEPTABLE!!! I'm disgusted on how this was handled all I wanted was for my car to be fine after an accident and to be back to how it was.... I will NOT be back and I will be reporting this to statefarm to take you off the recommended shops in the area. Jenna 989-225-0528
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
See comments to question #1
Repair Quality - 5.0/5.0 -
This is my 3rd auto claim for my 2018 Ford Explorer in 7 months. Twice was due to hitting a deer on the same road and the other was because I was rearended on US10 in construction. Very frustrating because none were my fault. The previous 2 I took to a local deer in Caro near my home. They did a nice job but the wait to get a loaner vehicle was 4 to 6 weeks. This time I decided to reach out to Dan at Hagen. I was called within a week that a loaner was available. It was a beautiful F150, I am 5' but made it work with a step stool. :). Last Friday Kerigan called to let me know my vehicle was ready to pick up. I had a pretty busy week. All year I had been preparing to host an event that took place last Friday - 5000 tenth grade student interacting with 80 exhibitors showcasing in-demand occupations in en effort to build the talent pipeline in middle Michigan and keep the talent in our region instead of moving away. The event was held at SVSU's Ryder Center. I had to be there at 5 AM on event day. At the end of the event around 4:30 PM I realized I locked the keys in that beautiful F150 of yours. Kerigan came and unlocked the truck for me after she got out of work. Every step of the way she was thoughtful, informative and went out of her way to provide excellent service. I brought her flowers and candy when I picked up my Explorer. I really beleive she should be recognized for making my day after a really stressful and demanding week. The repairs to the Explorer were stellar and they even detailed the inside. This is an added bonus to the services I received at the other dealership. They were going to charge me at the request to clean it. I didn't ask your team to clean it and it was done. Thank you so much for the service. I'll be back and will tell my friends! Respectfully, Amy Ames
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From beginning to end Katie in the body shop made my experience very pleasant, Expedited my repairs in the timely manner, and provided quality work!! I would highly recommend Hagen Collision Center.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They are great! Easy to work with. Great communication.
Repair Quality - 5.0/5.0 -
Dan was awesome! Everything looks great did the body work in less than a week. 5+stars!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good work
Repair Quality - 5.0/5.0 -
Very good work, and got it done a week ahead of schedule. Will be returning in the future if need be.
Customer Service - 5.0/5.0 -
Very friendly, very nice.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent service! Everything explained regarding repairs for bodywork. My car was returned to me in spotless condition.
Repair Quality - 5.0/5.0 -
Exceeded expectations!
Customer Service - 5.0/5.0 -
Dan was friendly, professional, and courteous.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quickly done. Gave me ride home.
Customer Service - 5.0/5.0 -
No surprises
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sorry, but I don’t recall body shop manager’s name… listened, responded …the best in the industry. All managers should take after him! Thank you!😊
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dan was great throughout the entire processes. Thanks Dan!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was very pleased with the work that was done on my blazer. Looks brand new again
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work..And done fast..