Gates of Granger

My Experience - 5.0/5.0 -

I’m very pleased with the service and the results. I highly recommend this auto shop!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Everyone very professional!

Customer Service - 5.0/5.0 -

Everyone very nice and friendly

Returned Clean

My Experience - 5.0/5.0 -

Morgana is a good person, good professional and an excellent representative for Gates of Granger. Her leadership permeates her crew! Everything about my experience with Gates because of her and her team was positive.

Likely to Recommend - 5.0/5.0 -

Already have.

Repair Quality - 5.0/5.0 -

Morgana and Dan are miracle workers! My car looks show room perfect! AND they are kind, respectful, and professional!

Customer Service - 5.0/5.0 -

Morgana and her assistant are very thorough.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Good service and great work

Returned Clean

Likely to Recommend - 2.0/5.0 -

Mildly cosmetic asymmetrical tail lights now after fix

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 1.5/5.0 -

The exterior and paint look great. On the other hand. I was charged for a new tire and was given my car back in fact, without a new tire. When i reached out to the body shop i was told that it was specifically his fault (whom i text back and forth with )he knew about the old tire and forgot to put the new one on.The actual reason I reached out was bc 3 or so hours after I picked my car up i realized I also I had 1 piece of property missing out of my car. Due to what I was told, employee negligence. It was stated in text messages that, "my car must have been left unlocked overnight and someone got in it". Only my inexpensive dashcam was taken. Wich was wired from the windshield down underneath the driver seat to the back seat outlet,nothing else.(cupholder full of change,clothes and purses in back seat and 2 chairs in the trunk ect.)Weird. Mind you, my vehicle was there due to an insurance claim where I was found not at fault.But also, I locked my car when I dropped it off to them, during business hours! They had to unlock it to get in it! During business hours!!! You would think theybwould lock it when theyre done with it.Now I know and pretty much all people know that Deception on insurance claims is a big no,no. But this kind of deception in an establishment of thus standard should never happen.This is NOT an accidental mistake it was reported to my insurance agent and I am being made whole with the body shop ordering me a replacement dashcam and having me come back in to get the new tire put on. For me it is more of the principal of the matters than anything. 1.DONT STEAL/DECIEVE CUSTOMERS 2.LOCK CUSTOMERS CARS WHEN YOUR NOT WORKING ON IT 3.DONT SEND VEHICLES OUT THAT ARENT READY ESP ON INSURANCE CLAIMS

Customer Service - 1.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Communication was fantastic!

Returned Clean

My Experience - 5.0/5.0 -

Did a great job and communication was fantastic

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job on the repair.

Customer Service - 5.0/5.0 -

Very helpful.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Communication! Updates were great. And my car was like brand new when I picked her up. A++

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work great communication. Thank you.

Customer Service - 5.0/5.0 -

Step-by-step communication was very helpful

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Took longer than estimated

Customer Service - 4.5/5.0 -

They had to make calls on the amount before I could complete my pickup. Apparently waived deductible wasn’t relayed to them

My Experience - 5.0/5.0 -

Great service, very easy to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Communication was excellent and the car looks like new

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very Professional

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I was very impressed

Repair Quality - 5.0/5.0 -

Fast service friendly but also professional staff.

Customer Service - 5.0/5.0 -

Very good everyone was very helpful

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for keeping me updated every step of the way!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

All employees and the standard of work was great! I was very frustrated with the fact that my repairs took 5 weeks

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

The communication throughout was great, and the repairs were done well, my only issue is the grime and stuff on the interior of the car when I picked it up. Even part of a dirty handprint on the fabric piece between the windshield and front passenger door. It’s a brand new car, I’ve only had it a month and now I’m going to have to find a way to get that cleaned.

Customer Service - 5.0/5.0 -

Great communication throughout, they made it easy to find out how things were coming along and set up drop off and pick up times.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job can't even tell it was ever damaged

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service! In and out no hassle.

Customer Service - 5.0/5.0

Returned Clean