Caliber - Granger

4.9 (271reviews)
97%
51111 Bittersweet Rd,  Granger,  IN  46530

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (271)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The frequent and proactive communication - including text updates multiple times per week - was a standout highlight, giving customers peace of mind throughout the process. Many appreciated repairs being completed ahead of schedule. Staff friendliness and professionalism were repeatedly commended, with customers also noting thoughtful extras like interior cleaning and detailing. A small number of customers mentioned areas for improvement, including occasional delays in communication, repairs needing to be redone, and vehicles taking longer than expected - all noted directly from customer comments.
Select to learn more
"... experience with Caliber Collision! From start to finish, everything was fast, efficient, and truly above and beyond what I expected. They explained everything clearly, ..." Read more
"... the lot in pristine condition before it was hit and our baby is back to pre-accident condition. It looks like it was never hit. I am in awe at the level of service Caliber provided ..." Read more
"Excellent job best collision repair experience of my life. Hopefully i never need your services again but if ..." Read more
"All the repair work was done perfectly the paint was blended you can't tell any difference in the color match at all they did an outstanding job in my truck and ..." Read more
"... damage had been assessed, to the front office desk, everyone was working for me in a professional, personal manner. Congratulations, and thank you!" Read more
"They updated me for two weeks. Every Monday, Wednesday, and Friday. Great communication and customer service"
"... customer updates. I worked in customer service 25 years. Those updates not only keep customers happy they keep your incoming calls to a minimum. I will definitely tell my friends about ..." Read more
"I loved the constant communication. Knowing what was happening with my vehicle decreased the anxiety."
"I did not receive the promised textemail updates."
"... not hearing from the shop I went in and complained, after that the communication from the shop was great." Read more

Likely to Recommend

Definitely

Repair Quality

Great job and great communication!

Customer Service

Very personable staff!

Returned Clean

Likely to Recommend

Repair Quality

My truck looked amazing after repair! Came in with a ton of hail storm damage. Caliber did a lot of paintless dent removal which involved removing a lot of my vehicles interior. Truck looks brand new! The techs did an amazing job.

Customer Service

Communication was a little lacking. All in all was ok.

Returned Clean

My Experience

My car looked great after the repairs, drove great, everything was back to normal and perfect. Super reliable and timely company to work with!

Likely to Recommend

Repair Quality

Very satisfied, answered all questions. Keep me informed what was happening with my vehicle. Also very surprised how they cleaned my vehicle, something I would of never expected

Customer Service

Likely to Recommend

Repair Quality

Very happy with everything, my only complaint is that the youguys put an aftermarket grille on rather than OEM. The difference is where the front Chevy emblem mounts (oem grilles have an indentation for the emblem to sit flush in, this one does not) OEM or at least OEM style just looks better and that is what was on the truck to begin with. Again thank you for everything! If you can help out with a different grille I’d appreciate it, if not no big deal. Thank you, Nic Dolan

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

They took a frustrating situation and took away all the hassle. I’m incredibly appreciative of how easy CC made the whole process and I’m very pleased with the results. My car looks brand new

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I would inform customer you will be out of vehicle for a month- to long

Repair Quality

Quality - great but should have not taken over a month to get the body repaired.

Customer Service

Kept my informed. Should have never taken over a month to get repairs done.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Christie and Dom were both so kind and very communicative. All my questions were answered and any concerns I might have had vanished. My Trailblazer was taken care of quickly and looks amazing!

Likely to Recommend

Repair Quality

Did an amazing job thank you

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Like new.

Likely to Recommend

Repair Quality

Looks great. Sunroof exploded into pieces while driving. Great repair.

Customer Service

Explained everything they did .

Returned Clean

My Experience

I was very impressed with how easy your team made it for me to get my car fixed. The communication was easy, the drop off and pick up went very smooth and most of all, your work went above and beyond my expectations. The interior was even swept and cleaned. Thank you so much!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean