Gates of Granger

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

The work was great, the time line not so much. I had an appt about 11/2 months ahead. But parts were not ordered until after I brought my car in.

Customer Service - 3.5/5.0 -

Dennis was great, any others not so much. Couple times I called, once left a message. No return call. And once I actually talked to someone and was told they had to check and would call me back. No call

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Every thing that was fixed on my daughter's car is not done correctly.. we pointed out a few items while we were there and agreed to bring it back the 29th and leave for a week..but literally everything that was touched is now messed up...her seatbelts on drivers side is not working the drivers door speaker is not hooked up the drivers rear door is dented the black trim pieces inside the door frames are not pit in properly the paint is pitted on the d/s the passenger door u can not get out from inside they didnt connect door handle the speaker on p/s door is now rattling.. the car was there 2 weeks longer than anticipated and we had to borrow/rent a car during this time... I have purchased both of my vehicles from gates and bring them both there for oil changes regularly but I'm am highly disappointed in the body shop techs and how my daughters car was fixed. Also forgot the rear passenger door along with the dent does not fit properly and has a gap at bottom I can put my finger through

Customer Service - 3.0/5.0 -

I had to call to get updates I was not called regularly with updates on car

Returned Clean

Likely to Recommend - 4.5/5.0 -

Repair was great. The wait was a little long but probably about as long as everything else takes nowadays.

Repair Quality - 5.0/5.0 -

The a/c didn’t work when I first picked up my body shop repair. The guy on the phone was very nice and kept me updated on when the repair would be done. I was able to pick it up the next day working great.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Prompt and very courteous. Great communication between me and the body shop. Work was completed earlier than expected which was great.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Took longer than Initially told it would take.

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job. It a. 10

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

NOT AT ALL

Repair Quality - 2.5/5.0 -

Had to take car back because they didn’t buff out scratches.

Customer Service - 0.5/5.0 -

Waiting on parts for car 8months.I called and left messages they didn’t respond at alll.took car in on a Monday they didn’t start working on until Thursday. I could have been driving my car for 3days. I understand waiting on parts, but not waiting on a return call. A constant apology is just an excuse.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have recommended and continue to recommend Dennis and his Team at Gates of Granger for body shop work

Repair Quality - 5.0/5.0 -

The body shop Team works magic with the repairs!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My experience at Gates of Granger was in a word “terrific.” Dennis Reddy in my opinion is an outstanding employee. He was both professional and very nice. The reason why I mention this simple fact is because this is my second experience with Dennis Reddy. After buying a new car in March 2018, much to my chagrin, I hit a deer in June of that same year. After a few inquiries, I was directed by my car salesman from Gurley Leep (Subaru) to Gates of Granger for service. I cannot tell you how much I appreciated Dennis in attending to my needs expeditiously. I would highly recommend Gates of Granger to everyone because they exceeded my expectations in every category. Thank you for your excellent work. Robyn Smith-Woods

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

The shop is outstanding and Dennis is your greatest asset!

Repair Quality - 5.0/5.0 -

I’m am very pleased again on how it was handled and the very professional follow up .

Customer Service - 5.0/5.0 -

Dennis is outstanding and explains the entire process and calls to provide updates.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

Service rep didn’t call back as expected and when I checked in 4 days after when I was told work would start, I found that the vehicle was sitting where I had parked it and was covered with snow. The shop hadn’t touched it and never called me to update me. The personal cost on this was I had to pay extra for auto rental.

Customer Service - 3.0/5.0 -

Dennis didn’t call when the repairs got off schedule

Returned Clean

Likely to Recommend - 4.0/5.0 -

The final product was good. The only thing is communication is not very proactive; I had to do a lot of follow-up to ensure the estimate was sent to State Farm and the repair was scheduled. Prior to the car going in for repair was not as smooth as other body shops I've worked with.

Repair Quality - 5.0/5.0 -

Car looks good.

Customer Service - 4.5/5.0 -

Customer service was good at the end of the process but it was hard to get a hold of the body shop on many occasions during the pre-work and scheduling process and some of my calls were not returned.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You guys did a great job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good service, good communication.

Customer Service - 5.0/5.0

Returned Clean