Gates of Granger
Gates of Granger was built in 2013, we are part of Gates Automotive Group, we have 5 locations for new and used sales and 3 of those are full body and service. We have been in business over 75 years, we provide a lifetime guarantee on our workmanship in the Body Shop fully equipped with all the necessary equipment to do quality repairs
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Dennis was the best.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dennis is outstanding and does what he says he will do!
Customer Service - 5.0/5.0 -
Dennis is the reason I return
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very Professional. Totally smooth process
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Terrible time getting Gates to return calls to schedule work to be done. Gates did not collaborate with my insurance but expected me too. The car was not cleaned after work. I will not go to Gates again.
Customer Service - 0.5/5.0 -
No customer service. Zippo.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dennis is awesome to work with. Vehicle was repaired as expected and right on time with his estimated repair completion date.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dennis was very professional, knowledgeable and kind. We truly appreciated his advice and input.
Customer Service - 5.0/5.0 -
Same as first comment.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very good.
Customer Service - 4.5/5.0 -
Very good.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
I picked up my car and the tire monitor system isn't working so I have to go back in. Also, my lock/uock button on the drivers door is smashed in and neither of those were an issue beforehand. Also, they said fixed the rattling I was hearing and its back already. Slightly disappointed
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
My rear windshield wiper does not work so I will have to return to have it fixed.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I toook my JEEP for the estimate in mid January. I was told it would be February or early March before I would get a call to bring it in. I was told it would be due to getting the parts. I completely understood that. Time went on and I finally called to check on the time because it was mid-March. I left a message, but I got no response. I called again in late March and was told I should've been on the call list weeks before, but I wasn't. I was asked to bring it in on a Friday so that they would have the weekend to get the parts. I thought all that time we were waiting on parts.
Customer Service - 4.0/5.0 -
See my comments from the first question.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
If the body shop can improve their repair process, this scale can improve dramatically.
Repair Quality - 0.5/5.0 -
The hood was never replaced. Instead, it was reshaped to fit the car. The hood is not square, leaving a gap on the drivers side. The technicians must have noticed the flaw because it appears the square piece that holds the latch was bent in order to do its job. In our opinion, not replacing the hood, cutting corners and costs to reshape it, and the excessive charge was unprofessional. Now we have to find time in our busy schedules to bring the car back in to receive the repairs the car needs. With the body shop not open during the weekends and the very small chance someone actually answers the phone makes this almost impossible for us to do.
Customer Service - 2.5/5.0 -
The calls with updates were good and the body shop kept to its own estimated schedule completing the car on time, however, this appears to have created a sense to rush to finish by the estimated time rather than taking the time to properly finish the car. In our opinion, it’s better to have a customer upset about the estimated time frame being missed rather than an angry customer because the repairs were not properly done.