Gault Collision Center
In operation 92 years.
We've been repairing vehicles for more than 50 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Gault collision Center, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
One weak is now turned into 2 weeks. 3rd party fender did not fit, now a OEM fender has been ordered. In addition the rim was refurbished and not acceptable, an OEM rim is currently on order. On the plus side, rep Brendon has been honest, great to work with, up front with me and I appreciate that.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work by both body shop and maintenance was great. Communication was a little slow so that was only area that could be improved.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Was so very feast and those people were very nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was very kind, thoughtful and patient. Worked on his excellent. And I think they did work. I didn’t even expect them to do. I would definitely recommend you. Thank you for all you did. God bless.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very nice job. Looks like new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
At this time the repair looks great, but a test of time will prove the durability of the materials used in the repair.
Customer Service - 5.0/5.0 -
Above & beyond. Heather is one of the best customer service reps I've ever encountered.
Returned Clean
My Experience - 5.0/5.0 -
Great job!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks like a good job to me, thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
You need to teach your cleaner how to clean a car. Water spots, soap streaks, hand prints inside the vehicle Etc.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Hard to get status info. Calls are not answered or returned.
My Experience - 5.0/5.0 -
Sandra was extremely helpful in getting my vehicle back to me!
My Experience - 5.0/5.0 -
I was treated very well and the quality of work was awesome
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
The plastic part between bumper and grill doesn’t appear to be attached all the way and the the bumper was never buffed
Customer Service - 5.0/5.0 -
Staff was awesome
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
The overall repairs on our vehicle were good as I’ve already stated in the previous comments, however, the misleading that resulted from what Heather had told us this time was very frustrating and was very inconvenient, and the fact that the office manager would not put the blame where it belonged. And the damage that was done to our vehicle during the hail storm repairs in 2025 that they had to have seen, but didn’t fix was very disheartening.
Repair Quality - 3.5/5.0 -
My husband and I are relatively pleased with the work that was done on our car. It’s the third time we’ve had to bring the car there for damage within the past few years. However, the initial process this time was not satisfactory. We had made an appointment with Heather to bring our car in a couple months ago as we were told to by Heather and we were under the impression that it was going to be fixed at that time. I had set it up for the insurance company adjuster to come to inspect our vehicle so we could move forward with the repairs. . We were even advised to set up our rental that day and were told by Heather that Gault could shuttle us to enterprise to pick up our rental car which we did that day. To our surprise we received a call the next afternoon and were told to come and pick up our vehicle because they couldn’t do the work until weeks later. We already had the rental car and had to take that back. The whole situation was completely unacceptable. Your office manager was anything but apologetic basically defending the situation and trying to spin it as it was not Heathers fault but ours which was ludicrous. We did exactly what she directed us to do. She requested the shuttle for us so that in itself tells you that she lead us to believe the work would be done then. The time before this when we had 10,000 worth of hail damage to our vehicle although the car was repaired beautifully we noticed that on the black part next to the window there was some damage done which made the black look like it was damaged by heat or something they used when pulling the dents out from the hail and they never fixed it which was very disappointing. We take very good care of our vehicle which we also purchase brand new at Gault. Gault has been paid a lot of money to do the repairs on our vehicle and although the work was good, these two incidents were not.
Customer Service - 1.0/5.0 -
Already explained the situation in the last comment.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
Office staff and body shop manager was good but the quality of work was disappointing. There were five paint runs and a molding was not reinstalled properly. I expected much better out of Gault.