Gene Butman Ford Sales Inc

4.9 (406reviews)
96%
2105 Washtenaw Rd,  Ypsilanti,  MI  48197
See Photos

Established in 1957, Gene Butman Ford was the second dealership to open in the city of Ypsilanti. Named for its founder, Gene Butman Ford has remained a family-owned business with Ken Butman following his father as President in 1980. The dealership moved from Pearl Street to Washtenaw Avenue in 1965, and completely remodeled in 2002. Gene Butman Ford employs 80 individuals, and offers a full line of cars, trucks and utilities. They have a complete state of the art service department as well as a well stocked parts department and body shop. Of their many awards, Gene Butman Ford is most proud of having won the Ford Motor Company's, prestigious President's Award, based on customer satisfaction, Seven times.

Services
  • Free Estimates
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (406)

Customers say
Overall Customer Satisfaction
Customers consistently praised the collision department for delivering high-quality repairs, with many noting their vehicles looked as good as new or even better than before. The team received strong recognition for proactive communication, including regular twice-weekly updates that kept customers informed throughout the repair process. Timeliness was frequently highlighted, with several repairs completed ahead of schedule. Customers also appreciated the extra touches such as complimentary vehicle cleaning, loaner cars, and seamless insurance coordination. A few customers noted areas for improvement, including inconsistent communication, unexpected delays without adequate updates, and isolated instances where vehicles were not fully repaired upon pickup - all of which were directly raised in customer comments.
AI-Generated from reviews written in the last 12 months
Select to learn more
"Streamlined process, friendly and knowledgeable staff, excellent communication, stellar repair work."
"If I could give a 20 I would. The repairs were swift, complete and the service was above the call of duty. I will be returning if I need repairs ..." Read more
"... autobody shop communicated with us twice a week and the repair was done quickly and expertly. I will bring any future autobody repairs to Gene ..." Read more
"They did a wonderful job on my car. The paint job was perfect! Everyone was absolutely friendly and informative. ..." Read more
"... while everyone I interacted with was kind and polite, the overall experience was incredibly disorganized. It took almost two months to get my car back, and ..." Read more
"... was friendly and kind throughout the process, but the lack of communication, misinformation, and the extremely long turnaround time made the experience ..." Read more
"The autobody shop communicated with us twice a week and the repair was done quickly and expertly. I will ..." Read more
"Was totally happy with the service team. They kept me updated with everything and told me I could call or drop by anytime to check on things. They ..." Read more
"... valued friend and not just a customer. In this case, I was kept informed on the process of the work all the way through the process. The folks I met with ..." Read more
"... four days, vehicle was completed after nine days. No status updates provided about the delay. I had to contact collision center on day six about ..." Read more

My Experience

Great job I’m really happy with the results.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great job !

Customer Service

They all went overboard!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car has been there for 7 weeks, it is still not done, it was a very minor fender bender. Im confused why I keep getting requests about how you did, when you have not completed the work.

Customer Service

My car has been there for 7 weeks, it is still not done, it was a very minor fender bender. Im confused why I keep getting requests about how you did, when you have not completed the work.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My car is not fixed. There is a plastic part dragging on the ground

Likely to Recommend

every single person who is in my life right now knows to not bring their cars here because they witnessed firsthand how incredibly awful it was for me!

Repair Quality

I had my car taken to Gene Butman Ford after an accident, and while everyone I interacted with was kind and polite, the overall experience was incredibly disorganized. It took almost two months to get my car back, and I was actually called twice and told that my car was ready when it was not. When I finally was able to pick it up, there was still a piece of plastic hanging from the car, so I had to bring it back again to have it addressed. I appreciate that the staff was friendly and kind throughout the process, but the lack of communication, misinformation, and the extremely long turnaround time made the experience very frustrating. I understand that repairs after an accident can take time, but the repeated incorrect updates and the condition of the car when I was told it was ready were disappointing. Unfortunately, the kindness of the staff wasn’t enough to make up for how disorganized the overall process was.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Everyone was so helpful, Brenda was so thoughtful , she lightened the stress & made me feel bettet. Thank you.

Likely to Recommend

Repair Quality

They were all mist helpful & suppotivr.

Customer Service

Brenda was especially supportive & understanding for my issues. All were heloful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Gene Butman Ford Dealership has some of the best people, they’re honest, sincere, and dedicated. They do quality work.

My Experience

Job well done.Thanks

Likely to Recommend

Repair Quality

Well done

Customer Service

Nice

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the communications from the office as the work was being done.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Amazing ! All the time !

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Streamlined process, friendly and knowledgeable staff, excellent communication, stellar repair work.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Repair quality was excellent

Customer Service

Repair shop personnel at Gene Butman Ford were excellent

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 406

Auto body shops nearby

view more shops in: Ypsilanti  |  48197