Gentile's Collision, Inc.

5.0 (2,932reviews)
99%
50499 Van Dyke Avenue,  Shelby Twp.,  MI  48317
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Gentile's Collision is a full service auto repair facility servicing all makes and models.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (2,932)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before upon return. The communication experience receives high marks, with customers appreciating daily text updates and proactive phone calls that kept them informed throughout the repair process. Timeliness is a standout strength, as numerous customers highlight repairs completed ahead of schedule. Staff friendliness and professionalism are frequently celebrated. A few customers noted isolated concerns such as vehicles returned with minor cleanliness issues, occasional delays due to parts availability, and infrequent communication gaps, all of which reflect direct customer observations rather than systemic issues.
AI-Generated from reviews written in the last 12 months
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"... up, consistently with every employee, every time; not to mention the spotless body work. They help coordinate insurance, rental, and rides; explain everything up front and ..." Read more
"... informed every step of the process which was refreshing. The repair to my vehicle was masterful. You have very talented body shop employees!" Read more
"... keep us informed throughout the repair, which they finished ahead of schedule. We highly recommend them and will use them for any future repairs we need." Read more
"... have been using this shop for the past 15 years. The work is always as good if not better than new. Thank you so much!" Read more
"... the other parts that were in backorder in December. Everything was done within the promise time and the vehicle looked like new. Highly recommend Gentile's Collision." Read more
"... Gentiles collision was great. Excellent workmanship, looks like new and ready days earlier than anticipated. I would definitely recommend Gentiles." Read more
"Gentiles does amazing work. Finished my car a week earlier than originally quoted. Best shop around hands down"
"... repair. Asked to have it done in 4 and rep agreed. Car was repaired and picked up on day 3!" Read more
"My experience was excellent workmanship was excellent and my vehicle was gone ahead of schedule"
"Was actually two days earlier than estimated, very pleased"
"Everyone at Gentile's Collision was AMAZING and they went above and beyond south the work they did and with their daily communication! ..." Read more
"You guys understand the meaning of customer service. Love the app that updates me on status of the repair"
"... Collision for my Lincoln repairs. Friendly staff, helpful texts keeping me up-to-date on the progress, accurate time lines it was done when they said it would be done and the ..." Read more
"The text helped but phone calls are better"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication and excellent work done. Thank you.

Likely to Recommend

Great work!

Repair Quality

Excellent work done

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

You do an outstanding job!

Repair Quality

You keep us up to date on the progress!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nathan did a great job as my advisor and appreciate the gentle collision team on fixing my car.

Likely to Recommend

Nathan and team are great.

Repair Quality

My car looks great

Customer Service

I like the new car wise text updates

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The service was great, Very happy with my car. I highly recommend Gentilles. We've been going there for yrs. You won't be disappointed.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

At this point everything seems to be great.

Customer Service

Top notch treatment from the office staff & Cody was very professional & went over & above to take care of a mishap with our toolbox.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Great job !!!

Likely to Recommend

Repair Quality

Customer Service

Great service and a great job

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Received my car back in excellent condition! Thank you for the constant updates on my vehicle’s progress and for doing such great work!

My Experience

This is my second car repair with you. I am very happy in your work. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were very easy to work with. The only thing I could say is vehicle was returned with black hand prints on the top of the interior of vehicle and am still trying to remove them. I imagine it’s some kind of oil.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Great job!

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gentile’s did a great job from start to finish. They are efficient, professional, and great at keeping the customer informed of the process of the repair. Thanks for everything!

Likely to Recommend

Absolutely would recommend.

Repair Quality

All aspects of the repair were done as promised, and on time.

Customer Service

Great communication and follow through from everyone.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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