Gentile's Collision, Inc.

4.9 (2,985reviews)
99%
50499 Van Dyke Avenue,  Shelby Twp.,  MI  48317
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Gentile's Collision is a full service auto repair facility servicing all makes and models.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,985)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new or better than before upon pickup. The team receives high marks for professionalism, friendliness, and going above and beyond expectations. Communication is a standout strength, with customers appreciating frequent text and phone updates throughout the repair process. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned minor areas for improvement, including occasional delays due to parts availability, isolated cleanliness concerns upon vehicle return, and a desire for more proactive communication in some cases. Overall, the overwhelming majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... up, consistently with every employee, every time; not to mention the spotless body work. They help coordinate insurance, rental, and rides; explain ..." Read more
"... kind, and supportive with the entire repair process. They do an excellent job and we couldnt be happier with the repair!!" Read more
"... have been using this shop for the past 15 years. The work is always as good if not better than new. Thank you so much!" Read more
"Excellent experience from start to finish! The entire staff was friendly, knowledgeable and went above and beyond ..." Read more
"Yes, the service was completed 2 days earlier than promised which was a huge surprise!"
"... Gentiles collision was great. Excellent workmanship, looks like new and ready days earlier than anticipated. I would definitely recommend Gentiles." Read more
"Gentiles does amazing work. Finished my car a week earlier than originally quoted. Best shop around hands down"
"my vehicle was done in a day! They completely exceeded my expectations"
"... repair. Asked to have it done in 4 and rep agreed. Car was repaired and picked up on day 3!" Read more
"Everyone at Gentile's Collision was AMAZING and they went above and beyond south the work they did and with their daily communication! I'm so thankful that Gentile's ..." Read more
"Great customer service! The updates by text and phone calls in between were great and helpful to know the progress on my car."
"... pick up of my vehicle, I had a fantastic experience. I was informed every step of the process which was refreshing. The repair to my vehicle was masterful. You have ..." Read more
"... Collision for my Lincoln repairs. Friendly staff, helpful texts keeping me up-to-date on the progress, accurate time lines it was done when they said it ..." Read more
"The communications and work done was outstanding. We received updates throughout the time our car was being serviced. ..." Read more

My Experience

Our car looks better than the day we picked it up from the dealership. Could not of had a better experience from start to finish. Thanks Again

My Experience

Glad to have my truck. Repairs were completed on time. Looks like new. Thanks for the service Gentilles.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job! Car was cleaned inside and out and the repair was well done. The staff was very friendly and helpful

My Experience

Always a pleasure here and professional

Likely to Recommend

Repair Quality

Great place on time and great job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Going 4 forty years ! ! Excellent work !

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Outstanding service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I had a great experience. Everybody was kind and professional. My car was finished ahead of schedule, which was very nice. It looks great and it was detailed so nicely. I’ve actually never been able to see out my windshield so well. Whatever products you use they’re amazing or perhaps it’s just the professional detailer and his or her technique but the car looked great very pleased. I hope to never see you again but if I do, it will be a pleasure doing business with you.

Repair Quality

The car looks great. The detail cleaning was excellent. Very pleased.

Customer Service

Great experience everyone was kind and professional.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was so very nice! And the work on my car was done so quickly!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was feeling very stressed about this event with my car. Gentiles was so helpful with giving me the necessary information to help make my decision as how to best handle the details. They are very efficient with great kindness. Thank you, Mark, for your assistance.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Promises made, promises kept.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Am happy with your service

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Excellent communication and excellent service.Very happy to have them fix our car

Repair Quality

Very thorough

Customer Service

Very friendly and helpful

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

What a truly wonderful experience, from beginning, informative updates, and early pick-up. My car looks brand new, inside and out! Thank you all!

Likely to Recommend

Great service and work ethic. Felt very taken care of with excellent communication and updates. Even got my vehicle back earlier than expected.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Will be calling tomorrow to speak with my estimator. Found some issues with the repair after getting home and taking a closer look.

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