George's & Ken's Collision LLC

4.3 (421reviews)
100%
238 Chestnut Street,  Needham,  MA  02492

In operation 14 years.

Our goal is to provide you with excellent service and peace of mind. We pride ourselves on customer service, quality workmanship, and trust. All of our work is 100% guaranteed

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Cash
  • Check
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (421)

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Awesome people

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Friendly, professional, and decent pricing

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I'd never recommend a friend to go through what I went through. The shop runners seem take no responsibility for their part in the process and are more concerned with passing blame than finding a solution and ensuring it doesn't happen again.

Repair Quality

Wrong door handles were installed after several delays. I had to get the correct parts list and bulletin from Tesla myself. Even after this and bringing the car back to have the handles replaced, the wrong harness was used causing the firmware to fail to update. Ultimately, Tesla had to swap out the harness to get them to work.

Customer Service

communication was terrible throughout the repair process despite my constant pleas to be updated. I tried to implore them to provide updates so I could plan my life (especially once my insurance rental ran out), but this fell on deaf ears. The worst was when I was told the car would be finished Thursday or Friday and I was going out of the country Wednesday thru the weekend. I explicitly and repeatedly asked to be updated via email if the car wasn't going to be ready as expected. Instead I returned with no call. I had to call Monday morn to find out there was yet another delay. When asked why I wasn't contacted as agreed upon, the ship runner claimed he didn't want to "ruin my vacation"....instead he ruined my week as I was left, unexpectedly scrambling to find alternate transportation.

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Very responsive. Excellent service.

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I feel like Teslas are now their primary focus.

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Dwayne

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Dwayne and Juan did a great job in servicing my Tesla.

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Excellent experience. Repairs expedited at my request. I would certainly come back again.

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