Gerald Collision Center
Gerald Collision Center in Naperville, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a collision center we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced staff is eager to share its knowledge and enthusiasm with you. We encourage you to schedule an estimate by calling (630) 637-2090.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Reviews (482)
- Sort By:
- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I overheard the Gen Mgr talking to a Geico representative on the phone while I waited and was VERY impressed at how he was advocating for his customers. I just hate the fact that I was billed for something that wasn't done -- and I had to bring it to their attention -- and then return to get it fixed. (Tail light buff or replace.)
Repair Quality - 3.5/5.0 -
I hate the fact that the bumper is such a different color. I do understand that due to the difference in material (Bumper vs body), that it almost impossible to match.
Customer Service - 5.0/5.0 -
Alex was phenomenal!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Lindsay did an excellent job getting me the help I needed.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Back bumper same place sticking out
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience
Customer Service - 5.0/5.0 -
Alicia was very courteous and professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing communication and work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I've raved to my friends already about Gerald Collision. I had to make it clear to my insurance company that I would not consider anyone else, as they wanted me to use someone in their system. I told them if I have to pay more or if my insurance will increase after this, so be it. I trust Gerald Collision and do not want to do business with anyone else.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Staff is very accommodating and pleasant to work with...knowledgeable and concerned with the best direction for your specific repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Have had the car back 3 days and hopefully all continues to go well
Customer Service - 5.0/5.0 -
All were very helpful and handled all the necessary paperwork.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I was unhappy that loaner vehicles were not made available during this process. My rental cost me an additional $300. What I was quoted was based on a visual inspection, but ended up being different once the car was brought in. It would be better to do a more thorough inspection before giving a quote. Other than that, the staff was friendly, helpful, and easy to get a hold of when needed.